Surveillance Analyst

Reporting to the Surveillance Manager, the Surveillance Analyst will be responsible for monitoring, investigating, and reporting threats to casino revenue, illegal/undesirable activity, and the integrity of gaming operations in an efficient and effective manner.

**Key responsibilities will include**:

- Investigate and provide analysis to senior management to assist in asset protection strategies and best practices
- Develop appropriate analytical and reporting tools and systems to assist operations proactively identify potential threats that may have a negative impact on the organisation
- Develop and implement data collection systems and other strategies that optimise statistical efficiency and data quality
- Evaluate new industry technology, innovations and methods as appropriate, providing assessment and recommendations where required
- Communicate and implement policies and procedures to all team members ensuring operation and quality service standards are maintained
- Monitor and report on both patrons and team members who have been deemed as possible risks to the business due to possible questionable work practices or external influences

**About you**
- A high level of knowledge relating to CCTV, Surveillance, gaming, alert systems, and other job-related systems
- A high level of personal integrity and the ability to work in a highly restricted and confidential environment
- Demonstrated ability to learn new processes and systems
- Strong mathematical aptitude
- Ability to maintain a high level of verbal and written communication
- Proven commitment to providing a high level of customer service to all external and internal customers
- Availability to work any shift during a 24hr rotating roster, including weekends and public holidays

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

**About us**

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.