Enterprise Services Manager

2 weeks ago


Sydney, Australia u&u Recruitment Partners Full time

About Us

There has never been a more exciting time to be part of Western Sydney Airport's (WSA's) team, collaborating to create Sydney's new dynamic and technologically advanced airport. One of the largest civil engineering projects undertaken in Australia for decades, Western Sydney International Airport will open in late 2026 offering international and domestic passenger, and freight services. Our aim is to be the gateway of choice to Australia and the world - connecting people, places and opportunity.

About the Opportunity

Reporting to the Executive Manager Technology Operations, this position will work with the project team and suppliers in designing, configuring and managing the enterprise service management for the Airport that align to the Enterprise Architecture and support the delivery of the Business and Technology Strategies.

The Enterprise Services Manager, working with the wider IT function will be responsible for:
Effective delivery of the Enterprise Service Management platform and transition to WSA from the delivery program;
Effective implementation of the WSA Service Management team;
Effective and trusted working relationships are established with team members, key suppliers and WSA stakeholders to achieve successful shared outcomes;
WSA Technology products Operations and Maintenance agreements developed;
Effective governance and management of Technology vendors;
Providing oversight and guardianship of Enterprise Service Management strategy, business architecture, systems and processes;
Governance and oversite of the design, build and deployment of the Service Management platforms;
Reviewing design and process documentation from vendors regarding WSA's Enterprise Service Management;
Participating in the testing and WSA acceptance of vendor delivered Service Management platforms; and

Effective management of relationships with external suppliers.

About You

**We'd like to hear from you if you have the following**:
ITIL certified highly desired;
7+ years of proven experience in service management design, configuration and management, working on large-scale and technically challenging projects, including analysis, solution design/build and implementation into a working business as usual environment;
Demonstrated knowledge and experience across technologies related to service management;
Significant experience in design and implementation of an enterprise solutions in a large scale and diverse environment with a focus on stakeholder groups, including the end users;
High level of solution design and management skills in complex organisations plus ability to document and assess risks and impacts;
Extensive experience in project management methodologies, tools and structure and an ability to adapt to a constantly changing environment;
Management and governance of Technology vendors including commercial, maintenance, licensing, SLA's, etc;
Proven experience in a commercial and multi-vendor environment;
Experience with cloud systems deployment including public & private cloud and hybrid deployments;
Extensive experience working with strategic partners with a view to achieve overall targets;
Demonstrated knowledge and experience with ServiceNow desirable;
Demonstrated knowledge & experience in incident, problem, change, and knowledge management with a good understanding of technology service practices; and

Experience working in a complex, multi-vendor enterprise environment is highly desirable.

What We Offer

This role represents a rare opportunity to be part of tomorrow's future and to showcase your skills within a dynamic, fast paced and high-performance culture by living WSA's values of Safety, Integrity, Inclusion, Pioneering, Courage and Passion. You will enjoy an attractive remuneration package, access to salary packaging, a health and wellbeing program and other awesome discounts.

How To Apply

Please submit your resume in Word format only.

WSA is an equal opportunity employer committed to building a diverse and inclusive culture. By joining us you will be part of an organisation that supports community, charities and environmental initiatives. We encourage residents of Western Sydney, Aboriginal and Torres Strait Islander and people from all backgrounds to apply.

Sam Ebrahim.

PARTNER, TECHNOLOGY & BUSINESS CHANGE

Get in touch
Call me on 02 8245 7915
Visit me at the Sydney offices
Connect with me on LinkedIn



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