Acting Manager

12 months fixed-term contract
- Based in Essendon OR Sale with travel required between the two sites
- Rotating shift work between 07:00 and 20:00
- Rotational On-Call requirement as part of Duty Manager roster

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**The Organisation**

Proudly serving Australians since 1928, the Royal Flying Doctor Service has been connecting people in rural and remote communities across Australia to the health care they need to thrive.

In Victoria, The Flying Doctor has an extensive patient transport operation by air and road, complemented by a range of mobile and fixed primary health services, such as dental, optical, mental health, GP clinics, speech therapy and a growing number of digital health technologies.

**The role**

The Acting Manager - Real Time Logistics, provides strong supervision and leadership to the Road Operations Centre and its functions to ensure the effective and efficient running of the Mobile Patient Care (MPC) road ambulance network. The role works with all stakeholders across the network to drive business performance, customer satisfaction, staff satisfaction, and patient outcomes through practical solutions and efficient resource planning.

Key tasks and responsibilities include:

- Managing Operations Centre Team Leaders and Operations Centre Coordinators. Providing clear objectives, systems for productivity, a conduit for communication with management, constructive feedback and recognition, and encouragement of team collaboration.
- Leading and supporting the Operations Centre (OC) to make the most cost-effective and efficient operational decisions. Identifying and implementing actions that promote appropriate transport mode decisions within business rules and reduce empty travel.
- Contributing to short-term and long-term organisational planning and strategy.
- Contributing to business continuity and contingency planning as well as continuous improvement initiatives and projects.
- Developing, maintaining, updating, and reviewing guidance documents, communications, and reports for work relevant to the area.
- Analysing, consolidating, and formatting data into reports for internal and external stakeholders.
- Overseeing internal auditing processes for data provision, to make recommendations on policy, and to ensure the OC fulfils Organisational and Industry compliance requirements.
- Leading OC staff recruitment and staff scheduling.
- Coordinating base inductions and required training for new OC staff and visitors.
- Ensuring the OC team is supported with appropriate equipment, systems, and resources to effectively deliver the best performance and service delivery.

**Qualifications and experience required**:

- Understanding of the Non-Emergency Patient Transport industry and associated regulations
- Experience with scheduling individuals and effective shift management
- Experience with efficient and effective routing and dispatch
- Experience with customer engagement and service provision
- Excellent problem-solving, organisational and planning skills
- Ability to manage multiple tasks, deadlines, and potentially conflicting priorities
- Open, approachable, and effective communication style
- Able to engage and build relationships with internal and external stakeholders
- This is an exciting opportunity to work for an iconic Australian charity that promotes a supportive and inclusive working culture, offers a flexible working environment and exciting employee benefits._

RFDS offers a competitive salary with salary packaging options. Vehicle allowance and travel reimbursement will be provided.

For a confidential chat or for further information, please contact Krystal Stewart-North, Deputy Head of Service Delivery on 0429 818 523 or Andrew Morrison, Head of Service Delivery on 03 5142 0485.

Applications close at 5pm on Thursday 18 May 2023