Category Manager

2 weeks ago

Sydney, Australia Pet Circle Full time

At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together. We make buying pet supplies and pet food online easy and convenient. Over the past twelve years, we’ve grown to become one of Australia's Top 5 eCommerce and No.1 in the Online Pet industry. We have an incredibly passionate team, a leading brand, 700,000 customers and growing, and we’re only just getting started.

As the pet industry continues to grow, and our pets are holding bigger spaces in our hearts and homes than ever before, Pet Circle will continue to thrive. As a venture backed company, we have big goals for growth. We’ve scaled incredibly quickly and this is a unique opportunity in your career to be part of an exceptional growth story.

**The Opportunity**

Our Merchandising team’s purpose is to empower customers to confidently shop the largest range of pet supplies in Australia. We do this with a pet first approach, leveraging the expertise of our vet staff and grounding ourselves in a customer-led culture. As a Category Manager within the Merchandising team, you will be part of the Hardgoods Category and will be responsible for building deeper mutually beneficial relationships with our suppliers.

**Your Responsibilities**
- Manage accounts in the category, leveraging key enablement processes to coach suppliers on how to grow within the Pet Circle platform.
- Continuously improve onsite conversion by positioning Pet Circle as a true specialist Pet retailer; you’ll do this by meticulously preparing our curated range products to go-live in our backend system and manage product pages including master product data, content and imagery.
- Truly understand our customer maintain all product content to ensure it is current, accurate and aligned with our digital merchandising and content strategy.
- Collaborate with our Product and Brand teams to improve the onsite presentation of products and ultimately, sell-through.
- Operate key enablement processes as the focal point between category management and marketing to deliver on our promotional goals.
- Recommend and execution promotional strategy, working closely with Senior Category Managers, Category Directors, and Private Label team to achieve visibility and growth goals.
- Provide meaningful customer and product insights through analytics support to Senior Category Managers and Category Directors by leveraging our data and insights tools.
- Measure and draw insights on category outcomes and opportunities, sharing your expert knowledge with the rest of the category and merchandising teams.
- Be a site champion by escalating any technical bugs or anomalies to our Technology team to ensure prompt resolution.

**Your Ideal Experience**
- Experience working with external suppliers in a retail trading environment, eCommerce preferred.
- Creative style with the ability to operate in a dynamic, customer-driven business.
- Data literate with intermediate to advanced Excel skills.
- Proven success running and innovating processes at scale.
- Strong stakeholder management skills with the ability to influence and communicate proactively.
- Intellectually curious with imagination, backed up by strong analytical and problem-solving skills.
- You live the values that are aligned with our business; we’re pet-first, customer obsessed and are humble in our endeavours.

**What does success look like**
- Growing margin dollars for your category.
- Increasing active customer base.
- Growing and maintaining key supplier partnerships.

**Role Location**

At Pet Circle we believe that collaboration and team connection is key for success. This role will be based in Sydney with a blended working arrangement of 2+ days in our pet friendly city offices and the remainder working remotely.

**Why Join?**

We’re passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you’re committed to help shape an entire industry - pretty exciting stuff We’re a stable, innovative and low-ego group of people who relish challenges and aren’t afraid to do what’s right. Here’s what we stand for;
- Culture first. Every time. Our values of Better Together, Pets Matter, Instinctively Curious and Humble Hearts, Hungry Minds, mean the world to us
- We’re committed to flexibility and understand that it means different things to different people. For new parents, we offer generous leave for primary and secondary carers.
- Your wellbeing is non-negotiable. We seek to provide a collaborative, caring and safe environment, allowing you to present your full self each day. This includes things like Recharge Days and a discounted ClassPass subscription.
- A focus on you and your development - think learning tools, stretch projects, focus groups, secondments and other internal mobility opportunities
- Join us on our animal welfare mission: we donate 10,000kg of pet food and supplies per month to pet shelters and

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