Ao3 Operations Service Officer

3 weeks ago

Brisbane, Australia Six Degrees Executive Full time

Location:
- Brisbane- Job Type:
- Temporary- Salary:
- $44.49 per hour + Super (Agency Contractor)- Contact:
- Sam Rubino- AO3 Operations Service Officer (x3 vacancies)
- ASAP start - initial contract to 30/6/24 (possible extension)
- $44.49 per hour + Super (Agency Contractor)
- Berrinba QLD, 4117 (staff parking on site)

**ABOUT**:
This full-time role is within a large state government program with several varying operations and sites spanning SEQ. You will work closely within the operations team providing a variety of business support activities to the program including administration, data entry, booking appointments and communicating with various business units. If you’re a strong administrator with great communication skills who is keen to be a part of large governmetn initiative this could be a great role for you.

**Key Responsibilities**:

- Monitor and edit data for accuracy and maintain electronic and hard copy records, raising data issues where required to ensure data integrity in accordance with department standards.
- Use judgement and problem-solving when undertaking allocated tasks and non-routine requests to meet timeframes, competing priorities and quality requirements.
- Support the team by providing mentoring and training to new or inexperienced staff.
- Acquire and sustain a working knowledge of relevant information systems.
- Participate in user acceptance testing, troubleshooting and provide feedback to other relevant system upgrades to enhance the efficiency and accuracy of job creation and data entry.
- Uphold business efficiency and the positive profile of the Program through effective communication with members of the public, clients, staff, suppliers, and stakeholders.
- Provide high-quality customer services by responding to enquiries and accurately recording details on relevant databases.
- Export and review reports and data from relevant systems. Collate and order the exported data to be escalated to management for decision-making and/or reporting purposes.

**Essential requirements for this role**:

- Provide timely and accurate job creation, data entry and manual analysis including completion of internal quality assurance measures and delivery of information and documentation.
- Perform administrative support for treatment or surveillance activities, including the generation of appointments/bookings and reporting as required.

**Highly desirable to this role are**:

- While not mandatory, practical experience in Excel (Microsoft suit) and/or knowledge of Job Creation and Reconciliation or Data Entry operations, would be well regarded.
- Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. _
- Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you._

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