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Office Assistant

4 weeks ago

Pakenham, Australia edu fun Australia Full time

Office Assistant for a Preschool Furniture and Learning Resources Company

Position Overview:
The Office Assistant plays a crucial role in supporting the local operations of our whole sale and online retail company specialising in preschool furniture and learning resources. They are responsible for helping the team in e managing customer orders, following up with existing and potential customers, and ensuring the smooth flow of operations from order receipt to delivery and invoice collection.

Key Responsibilities:
1. Customer Order Management:

- Receive and process customer orders accurately and promptly.
- Ensure that orders are entered into the system correctly, including item details, quantities, and delivery preferences.
- Coordinate with the warehouse team to ensure timely picking, packing, and shipping of orders.

2. Customer Communication:

- Act as a support point of contact for customers, providing assistance and guidance regarding product inquiries, order status, and delivery schedules.
- Cultivate positive relationships with customers, addressing any concerns or issues in a professional and courteous manner.

3. Follow-Up and Customer Retention:

- Proactively follow up with existing customers to ensure satisfaction with their purchases and address any post-sale inquiries or concerns.
- Reach out to potential customers to provide product information, promotional offers, and assistance in making purchasing decisions.
- Implement strategies to enhance customer retention and loyalty, such as offering personalised recommendations and incentives for repeat purchases.

4. Order Fulfilment and Logistics:

- Coordinate with logistics partners to arrange timely delivery and collection of customer orders.
- Track shipment statuses and provide updates to customers as needed, ensuring transparency and accountability throughout the delivery process.
- Facilitate returns, exchanges, or refunds in accordance with company policies, striving to achieve high levels of customer satisfaction.

**Job Type**: Part-time

Pay: $32.00 - $35.00 per hour

Expected hours: 12 - 18 per week

**Benefits**:

- Employee discount
- Salary packaging
- Work from home

Schedule:

- Morning shift

Supplemental pay types:

- Commission

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Pakenham, VIC 3810

Expected Start Date: 15/05/2024

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