Medical Receptionist

6 days ago


Melton, Australia Q1 Medical Full time

**Position Description - General Practice Receptionist**

**Reports to**: Practice Manager

**Purpose of position**

To warmly welcome and engage with patients who enter the clinic. Also to organise appointments, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients.

This is an ongoing casual role with the potential to move to a permanent role. The job will be based in Melton with the possibility of some travel required to Hoppers Crossing and Braybrook on an as needed basis.

**Responsibilities **The following duties are to be carried out in conjunction with the Practice Policy and Procedures manual where applicable.

**Reception**
- Open and Close clinic as per set procedure (Procedure attached).
- To greet patients and other callers at the Practice in a courteous and efficient manner.
- To answer the telephone promptly and courteously.
- To make appointments for patients following set procedures (Procedure attached).
- To issue patients invoices/receipts and bulk bill as required.
- To enter and update patient registrations and patient Notes on the computer.
- To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
- To deal with emergencies when necessary, following set procedures.
- Transfer test result calls to nurse or take message.
- Take prescription requests and send messages to doctors via Best Practice Messages, by linking the patient to the message.
- Attend to account queries if possible or refer problems to the Practice Manager.
- To exercise confidentiality in regard to patient care and all aspects of the practice.
- Ensure abnormal result policy is adhered to.
- Maintain the reception area in a tidy and welcoming manner.
- Make sure posters in the waiting room is in good condition
- Follow reception procedure checklist for infection control
- Ensure doctors rooms are tidy and supplies both medical and stationary are stocked properly
- Follow cleaning procedure if cleaner is not present
- Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply.
- Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays.
- Assist doctors and nurses by making phone calls, photocopying etc.
- Read Best Practice messages.
- Check Faxes regularly and allocate them via bulk document.
- Fill in the roster when staff are away on holidays and sick leave.

**Administration**
- Preparing and recording outgoing mail and posting daily.
- Open and distribute incoming mail.
- Scanning patient correspondence, results etc. to patient record.
- Maintain cash tin.
- Recall patients for review consultation.
- Allied health appointment confirmation.
- Call patients who missed their appointments.
- Shredding confidential documents.

**Other Duties**
- To actively participate in general staff meetings.
- To attend training sessions in-house and external courses when required.
- General housekeeping such as tidying and cleaning of the waiting room etc. when necessary.
- To undertake other duties as required from time to time by the Practice Manager, Nurses and Doctors.
- Knowledge of occupational health and safety principles including infection control.
- Check the suggestion box and restock the suggestion forms.
- Consistently be aware of OHS requirements and comply with them.
- Infection Control at Reception Area/Consulting Rooms (Wipe keyboards, phones, phone cradle and beds with alcohol towel wipe).
- Stock up Consulting Rooms with required medical supplies as listed (list attached).
- Clean up the treatment room bench and sink. Remove all dishes from the sink and bin all disposable instruments in the sharps container (at the end of the day).
- Fridge temperatures to be checked and medical waste to be removed if nurse is not present
- Check all entries and windows before closing

**Expected behaviours and personal attributes**
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
- Excellent interpersonal and communication skills.
- Be always well-presented, friendly, courteous and obliging. Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity,
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Work cooperatively and independently.
- Demonstrate ability to prioritise and organise, with attention to detail.

**Education, Qualifications and Experience**

**Essential**:

- Basic knowledge of MS Word and Excel.
- Well versed in, and knowledgeable of medical terminology
- 1 year of experience in medical receptionist/secretarial role.
- Work


  • Medical Receptionist

    5 months ago


    Melton South, Australia Melton south medical clinic Full time

    **Melton South Medical Clinic** is seeking an experienced **Receptionist **to join the clinical team on a part-time basis. **About you - Receptionist** **Responsibilities**: - Greet patients and visitors with a friendly and welcoming demeanour. - Efficiently manage the front desk, including scheduling appointments, handling patient inquiries, and managing...

  • Medical Receptionist

    5 months ago


    Melton South, Australia Melton south medical clinic Full time

    **Melton South Medical Clinic** is seeking an experienced **Receptionist **to join the clinical team on a part-time basis. **About you - Receptionist** **Responsibilities**: - Greet patients and visitors with a friendly and welcoming demeanour. - Efficiently manage the front desk, including scheduling appointments, handling patient inquiries, and managing...

  • Medical Receptionist

    5 months ago


    Melton, Australia Integral Diagnostics Full time

    Friendly & Supportive Team - Training Provided - State of the art facility - Opportunity to develop and grow Lake Imaging, part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private hospitals, public hospitals, community-based clinics and specialty centres. With more than 19 sites of operation in Victoria, we aim...


  • Melton, Australia Integral Diagnostic Group Full time

    **Vacancy No** - VN11524 **Status** - Active **Employment Type** - Full Time **Brand** - Lake Imaging **Department** - Clerical **Region** - Western **Site** - Melton - Unitt St **Applications Close Date** **Description** - Friendly & Supportive Team - Training Provided - State of the art facility - Opportunity to develop and grow Lake Imaging, part...

  • Medical Receptionist

    5 months ago


    Melton, Australia For Health Group Full time

    About Us Elevate your healthcare career by becoming a vital member of the ForHealth Medical Centres family. We're a trailblazer in delivering top-notch, accessible healthcare, boasting an expansive network of 80+ medical centres and over 1300 independent health practitioners nationwide. Together, we contribute to more than 7 million patient consultations...


  • Melton, Australia ForHealth Group (Dayforce) Full time

    Medical Receptionist | Melton | CasualPrimary Medical & Dental Centre, 247-251 Station Road, Melton, Victoria, Australia Req #3529 Monday, 16 September 2024About Us Elevate your healthcare career by becoming a vital member of the ForHealth Medical Centres family. We're a trailblazer in delivering top-notch, accessible healthcare,...


  • Melton, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Medical Receptionist

    5 months ago


    Melton, Australia Melton Physiotherapy and Sports Medicine Clinic Full time

    **Join Our Team at Melton Physiotherapy & Sports Medicine Clinic!** Are you a friendly and organized individual with a passion for exceptional patient care? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to be a welcoming face at our clinic! **About Us**: At Melton Physiotherapy & Sports Medicine Clinic,...

  • Medical Receptionist

    5 months ago


    Melton, Australia Integral Diagnostic Group Full time

    **Vacancy No** - VN11634 **Status** - Active **Employment Type** - Full Time **Brand** - Lake Imaging **Department** - Clerical **Region** - Western **Site** - Melton - Unitt St **Applications Close Date** **Description** - Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19...

  • Medical Receptionist

    3 weeks ago


    Melton, Australia ForHealth Group (Dayforce) Full time

    About the RoleWe are seeking a skilled and friendly Medical Receptionist to join our team at ForHealth Medical Centres. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, managing the reception area, and supporting our healthcare professionals.Key ResponsibilitiesWelcoming patients and...

  • Medical Receptionist

    5 months ago


    Melton, Australia Scott Street Medical Centre Full time

    We are seeking a professional and caring person to be the face of reception at a busy front desk and deal with various administration tasks. Patient care is of the utmost importance in this practice from consultation to clinical procedures and post-procedure management. This fabulous opportunity is located in the Melton, with all-day parking nearby. Days...


  • Melton, Australia Lake Imaging Full time

    About UsLake Imaging is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms.**About the Role**We are seeking a Medical Receptionist to complete information about the role.**Key Responsibilities**• Complete information about the role**Benefits**We offer a range...


  • Melton, Australia Lake Imaging Full time

    About Lake Imaging, a leading provider of quality diagnostic imaging services, we are seeking a skilled Medical Receptionist to join our team. **Key Responsibilities:** Provide exceptional patient care and support Manage front desk operations, including scheduling and patient communication Maintain accurate and up-to-date patient records Collaborate with...


  • Melton, Australia Lake Imaging Full time

    About UsLake Imaging is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms.We have established a strong reputation for quality, excellence, and innovation.About the RoleWe are seeking a skilled Medical Receptionist to join our team. The successful candidate...


  • Melton, Australia Lake Imaging Full time

    About UsLake Imaging is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms.We have established a strong reputation for quality, excellence, and innovation.About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Medical...


  • Melton, Australia Lake Imaging Full time

    About UsLake Imaging is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms.We have established a strong reputation for quality, excellence, and innovation.About the RoleWe are seeking a skilled Medical Receptionist to join our team. The successful candidate...

  • Medical Receptionist

    4 weeks ago


    Melton, Australia Integral Diagnostic Group Full time

    **Vacancy No** VN11852 **Status** Active **Employment Type** Full Time **Brand** Lake Imaging **Department** Clerical **Region** Western **Site** Melton - Unitt St **Applications Close Date** **Description** This is a generic vacancy template. Advertisement details will be added by the Recruiter once approved. ABOUT US Integral Diagnostics...


  • Melton South, Australia Parkwood Green Medical Pty Ltd Full time

    Dental Nurse/Receptionist - Part-time (potential for Full-Time pending perform Are you looking for opportunities to grow your clinical experience as a dental assistant or receptionist in a growing and modern dental practice? If so, the team at Four Corners Dental want to hear from you! By being a part of our team, you will: - Enjoy a modern, rapidly...


  • Melton, Australia ForHealth Group (Dayforce) Full time

    About UsAt ForHealth Medical Centres, we're a trailblazer in delivering top-notch, accessible healthcare, boasting an expansive network of 80+ medical centres and over 1300 independent health practitioners nationwide.We contribute to more than 7 million patient consultations annually, offering a lifetime of holistic care to our patients.The OpportunityWe're...


  • Melton, Australia ForHealth Group (Dayforce) Full time

    About UsWe're a leading healthcare provider, dedicated to delivering exceptional patient care and experiences. Our team is passionate about making a positive impact on the lives of our patients and communities.The OpportunityWe're seeking a Casual Medical Receptionist to join our team in Melton. As a key member of our front desk team, you'll be responsible...