Member Consultant

6 months ago

Rockingham, Australia Defence Bank Full time

**Introduction**:
About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 30 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.

We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

**Description**:
The opportunity.

This position directly supports our purpose and ensures our members can count on us by delivering outstanding service to meet member needs while achieving agreed performance outcomes and meeting compliance obligations.

This position is accountable for delivering outstanding member service to achieve agreed performance goals which includes:

- Working with our members to achieve their financial goals.
- Opening accounts, processing transactions, and responding to member queries.
- Proactively promoting Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolios.
- Completing branch tasks to ensure ongoing compliance with legislation and Defence Bank’s policies and processes.
- Supporting the WA Region by working and travelling between both the Stirling and Swanbourne branch as required.

**Skills and Experiences**:
About you.

**To be successful in this position, you will have**:

- At least two years’ experience in a retail sales team ideally within financial services.
- High school certificate or equivalent.

**Demonstrated experience or skills in**:

- Achieving agreed goals in line with individual and team plans.
- Building effective working relationships with stakeholders at all levels.
- Facilitating presentations to small and large groups.
- Picking up new concepts quickly.
- Time management with the ability to handle unplanned interruptions.

We count on you. And you can count on us.

**We have a great range of employee benefits including**:

- Corporate wardrobe allowance.
- Support in obtaining your Tier 2 certification and offer ongoing professional development opportunities.
- Savings and discounts across our range of products and services.
- A "Thank you" day - each year our employees receive one additional day of paid leave.
- Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more

Interested? We'd like to hear from you. Click to apply.

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