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Service Desk Analyst
4 weeks ago
**The Role**
- Work with cutting edge technology and deliver best practice service management.
- Work on a rotating roster between 8am - 7pm
**Who you are**
- A vibrant and fun personality is a must
- Demonstrated commitment to deliver outstanding customer service outcomes and continuous service improvements.
- Excellent interpersonal and communication skills with the ability to establish and maintain effective customer relationships within a service delivery environment.
- Problem solving & analytical skills with excellent attention to detail. Preferably with an I.T. related qualification.
- Excellent Windows based computer skills and experience using a modern Service Management tool such as ServiceNow.
You will be customer-centric, strive for service excellence and love to implement process efficiencies. You will have the ability to effectively translate technical information and procedures to end users and assume responsibilities and remain productive within a time-sensitive and fast paced environment.
**News Benefits**
News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:
- Exclusively ours - Access to publications and products from across the News Corp family
- Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)
- Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
- Helping you grow - Development opportunities (including diversity and inclusion - focused education series) and recognition
- Financial wellbeing - Support on making the most of your money
- Perks & discounts - Exclusive offers across a range of products and services
- Giving back - Make a difference to our communities.
- ** Inclusive workplace benefits & facilities** - join an employee resource group, get access to multi-faith quiet rooms or utilise our parents rooms
- We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for._
- Together, we inform, advocate and inspire all Australians, for a better Australia._
- With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple print, video, audio and digital platforms._
- Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields._
- As Australia’s number one media group, we are driven by our purpose and guided by our values._
- We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know._
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