Library Assistant

5 months ago

North Ryde, Australia City of Ryde Full time

**Enjoy a busy, customer focused position with a great variety of tasks**:

- **High level customer service role in the central branch library**

Do you enjoy working in a busy environment with a range of team members?

Are you passionate about public libraries and their place in the community?

**About Us**

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

**About City of Ryde Libraries**

City of Ryde Libraries comprises of five branches at Ryde, West Ryde, North Ryde, Eastwood, Gladesville as well as a significant online library. Our libraries are places of social inclusion where members of our community borrow items for leisure and lifelong learning, learn about new technology, participate in activities, attend children’s and adults programs, and using our spaces for studying. They are lively, busy places and serve a culturally diverse customer base.

**About the Role**

Library Assistants are our front-line customer service staff and work in all areas of the library. They are passionate about giving back to the community. This is a significant role in the Ryde Library service providing valuable support to the Team Leader in regards to collection maintenance and team communication as well as a variety of tasks which range from helping a customer use the library technology, finding a needed book or magazine and assisting in maintaining a safe, neat, welcoming library.

In addition to working in the Ryde Library team, this role will provide support to our Home Library Service one afternoon per week.

The part-time position is based at Ryde Library and the hours will be as follows:

- Monday - 1pm - 9pm
- Saturday - 9am - 5pm
- Sunday - 1.30pm - 5pm

**About You**

You will have exceptional customer service skills and enthusiasm to help our diverse range of public library users whether it be to locate their next great read or troubleshoot technology. In addition, you must have:

- Completion or near completion of Library qualifications (minimum Certificate III in Library and Information Services)
- Exceptional teamwork skills with proven experience to also work independently
- Adaptable approach to tasks with the ability to prioritise and multi-task
- Experience in a vibrant customer service focused role
- COVID 19 vaccinations

**Culture & Benefits**
- Commitment to providing opportunities for work/life balance
- Long service leave after 5 years, then accrued monthly
- 18 weeks paid parental leave (for eligible employees)
- 3 extra grant days at Christmas to ensure you have time to enjoy the holiday
- Annual performance reviews and Award increases
- Opportunity to sign up as a fitness passport member
- Various health & well-being initiatives (i.e. flu vaccinations, etc.)

**How to apply**

Interested? Like to know more? Please see the Position Description for more information or call Ryde Library Team Leader, Hwiwan Yang on 0478 271 756 for a confidential discussion.

**Closing Date**: Sunday 16th June at 11.30pm.

**City of Ryde is committed to Equal Employment and Child Safety

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