Cafe Manager

7 months ago

Mount Waverley, Australia Only Hospitality Group Full time

**Job Title: Cafe Manager**

**Company Name: Hamlet Mount Waverley**

**Location: Mount Waverley, VIC, Australia**

**About Us**:
Hamlet Mount Waverley is an established café nestled in the vibrant community of Mount Waverley, Victoria. With a commitment to providing exceptional coffee, delectable food, and unparalleled customer service, we have become a beloved destination for locals and visitors alike. Our cozy ambiance coupled with our passion for delivering a memorable dining experience sets us apart.

**Responsibilities**:

- Manage and lead a team of baristas, servers, and support staff, providing guidance, training, and support as needed.
- Ensure the highest standards of customer service are maintained, fostering a welcoming and inclusive atmosphere for all patrons.
- Oversee daily operations, including opening and closing procedures, cash handling, and inventory management.
- Develop and implement strategies to drive sales and increase profitability while maintaining cost control measures.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.
- Maintain cleanliness and hygiene standards in accordance with health and safety regulations.
- Collaborate with the kitchen team to ensure seamless coordination between front and back-of-house operations.

**Qualifications**:

- Previous experience in a managerial role within the hospitality industry, preferably in a cafe or restaurant setting.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal abilities, with a customer-centric approach.
- Proven track record of achieving sales targets and delivering high levels of customer satisfaction.
- Solid understanding of cafe operations, including food and beverage preparation, menu development, and inventory control.
- Proficiency in POS systems and basic computer skills.
- Knowledge of health and safety regulations and a commitment to maintaining a safe working environment.
- Flexible schedule, including availability to work weekends and holidays as needed.

If you are passionate about hospitality and possess the skills and experience to excel in this role, we invite you to join our team at Hamlet Mount Waverley. Please submit your resume and a cover letter outlining your suitability for the position. We look forward to hearing from you

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Shift work

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Mount Waverley VIC (required)

Ability to Relocate:

- Mount Waverley VIC: Relocate before starting work (required)

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