Customer Service Officer

6 days ago

Parramatta, Australia Link Group Full time

**Overview
As a **Customer Service Officer **you will be our first point of customer contact, interacting with our client’s members (Superannuation Fund members) and deliver an experience aligned to our **values and purpose **.

**On a day-to-day basis, you will**:

- Deliver an **outstanding member experience **by providing excellent customer service and **engaging with member’s needs **via inbound and outbound calls
- Add **value **to members’ lives through every interaction by showing **empathy **, **compassion **, and the ability to **actively listen **to members’ needs
- Provide members with **information **relating to their superannuation products, services, and transactional information
- **Anticipate **member needs and take **ownership **for investigating complex member queries
- Actively contribute to the Link Group purpose and values**:Together we achieve, Client focused, Adapt and evolve
**We’re looking for people with**:

- Strong customer service skills
- Previous contact centre experience
- Excellent written and verbal communication skills
- Good computer skills and the ability to use multiple systems at once
- The ability to work in a fast-paced team environment and embrace change and feedback to improve performance
- The ability to proactively identify and understand risk, and be able to openly discuss and act on current and future risks

**What you will gain by working with Link Group**:

- Strong career possibilities
- An ability to make a difference to our client’s lives
- Flexible work opportunities with a focus on a blended working lifestyle
- Access to our ‘Appreciate’ reward and recognition program

**How to apply**:
Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

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