Customer Service

1 week ago

Brookfield, Australia Australian Smile Group Full time

About Us:
Australian Smile Group brings the best and most trusted mobile dental services directly to you. We provide the most trusted and affordable mobile dental care facilities right to your school, childcare facility or aged care facility. We are based in whole Victoria region.

About the Role:
Are you passionate about improving community health and facilitating access to dental care? Join our dedicated team as a Liaison Officer for our Mobile Dental Van Services, where you will play a vital role in connecting our services with communities and stakeholders.

**Job Duties**:
As a Liaison Officer specializing in Mobile Dental Van Services, your key responsibilities will include:

- **Community Outreach**:

- Develop and maintain positive relationships with local communities, schools, and organizations.
- Implement outreach strategies to raise awareness about our mobile dental services.
- **Stakeholder Engagement**:

- Act as the primary point of contact between the mobile dental van team and community partners.
- Collaborate with schools, community centers, and local authorities to coordinate service schedules.
- **Appointment Scheduling**:

- Engage with school administrators to schedule convenient time slots for the mobile dental van visits.
- Coordinate appointment details and ensure all necessary arrangements are in place.
- **Event Planning and Execution**:

- Organize and coordinate dental outreach events, ensuring seamless logistics and efficient service delivery.
- Work with schools and community leaders to plan on-site visits and promote oral health education.
- **Communication Management**:

- Disseminate information about our mobile dental services to stakeholders and the public.
- Respond promptly to inquiries and maintain clear and open lines of communication.
- **Data Collection**:

- Collect and maintain accurate records of community engagement activities.
- Provide regular reports on outreach efforts and effectiveness.

**Qualifications and Experience**:

- Bachelor’s degree in a related field
- Previous experience in a liaison role, especially in healthcare or community services.
- Excellent interpersonal and communication skills, with a focus on relationship-building.
- Proven experience in community outreach or liaison roles.
- Ability to work independently and collaboratively in a dynamic environment.
- Familiarity with dental health and community healthcare practices is a plus.

**Benefits**:

- Competitive salary.
- Employee dental treatment benefits.
- Opportunities for professional development.
- Positive and collaborative work environment.

**Job Type**: Casual

Pay: $24.00 - $29.00 per hour

Expected hours: 20 per week

**Benefits**:

- Employee discount
- Free drinks
- Work from home

Schedule:

- Monday to Friday
- Shift work

Supplemental pay types:

- Commission
- Performance bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Brookfield, VIC 3338

Application Deadline: 09/05/2024
Expected Start Date: 06/07/2025

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