Tool, Systems, and Network Specialist

1 month ago

Canberra, Australia FinXL Full time

**Job details**:

- Posted 16 May 2023
- SalaryNegotiable
- LocationCanberra
- Job type Contract
- DisciplineTelecommunications
- ReferenceCR/021830_1684203112

**Job description**:

- Consultants must have Baseline Security Clearance
- 12 month engagement
- Canberra (ACT) Location

**About The Role**

This specialist role is responsible for deploying, managing, and assuring tooling systems including those responsible for network management and reporting services across the Federal Government Space.

Reporting to the Tools Architect, The Tooling, Systems and Networks specialist will work in close collaboration with other Organisational Personnel; the Tools Architect, Network Operational Architects, and the Technical Delivery Manager as part of a broader engineering team or as required, in conjunction with delivery teams such as the Network Services Delivery capabilities to deliver outcomes to the customer.

Broad knowledge and experience across one or more technical competencies in Networks, Tooling, Security and Systems is essential to this role. This may include one or more technologies such as Routing and Switching, Security, Server and Storage, Cloud, Virtualization, Logging, and Monitoring. Sufficient skills and knowledge to perform highly complex functions across these fields, as well as maintaining currency with these technology sets and their development is also vital.

**Key responsibilities include**:

- **Technical Customer engagement**
- Contribute to customer engagement and maintain strong working relationships with customer technical teams
- Collection and analysis of customer feedback and network data, contributing to customer facing reports, presentations, and roadmaps
- Providing technical input to the Tools Architect and Service Architect, ensuring accurate information is used to maintain trusted advisor status with the customer
- ** Pre-sales Assistance**
- **_ Service Design:_** Provide input into the design of end-to-end tool related service elements based on client and support requirements
- **_ Stakeholder requirements:_** Provide input based on operational experiences to a proposed service
- **_ Solution Development:_** Contribute to the development of solutions with the primary objective of building a viable and supportable tools environment, including requirements such as resourcing, security, patching, support, and service management
- **_ Service Roadmaps:_** Contribution to service roadmaps and strategies relevant to the network toolset
- ** Operational**:

- Contribute to an operational roadmap by providing technical input based on the ongoing operations of the federal government tooling toolset and capabilities.
- Provide technical advice to technical leads on large/complex projects where tooling is involved, escalating technical delivery issues to the tools architect and project team where required.
- Support resolution of incidents and problems, including assisting with customer communications
- Technical delivery of tooling service continuity, capacity, availability, and planning/implementation of proactive upgrades to federal government tools
- Maintain an awareness of currency and supportability, in relation to the hardware and Federal Government ecosystem the tooling is designed to support.
- Contribute to the evolution of the federal government tooling capability, and applicable monitoring and automation capabilities related to the implemented solution(s)
- ** Governance**
- Provide technical assurance, including review of solution proposals for technical validity and completeness
- Peer review and contribution to approval of any new or changed:

- Solution proposals from a tooling service design perspective
- Project solution designs (EDD, SAD)
- Service Catalogue items
- ** Other**
- Contribution to continual service improvements, with the objectives of providing a better client experience when consuming services, and introduction of efficiencies across the Network Manager service bundle and its delivery of services
- Contribution to an on-call roster for afterhours escalations related to the delivery of relevant Tooling capabilities related to Federal Government Operations

**Essential Criteria**
- Minimum 5 years' technical experience working within a large-scale enterprise level Network or systems' toolset environment
- Experience in technical toolset solutions and providing technical advice and expertise to support, identify and maintain architectural integrity of a system
- Experience in services and products with support processes bedded in tools, and providing advice on service management for these products
- Expertise in leading the delivery of diverse technical services
- Key customer relationship experiences with accountability for technical outcomes.
- Australian Citizenship and capable of maintaining a Baseline Security Clearance

**Desirable Criteria**
- Bachelor of Engineering / Science / IT or equivalent
- Experience in a previous engineering role at an

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