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Support Analyst

4 months ago

Sydney Central Business District, Australia HAYS Full time

12 months contract. Looking for someone with great communication skills/great personality for IT Support.
IT Support Analyst

We are looking for an enthusiastic IT Support Analyst to transform the employee experience with a personalised face to face IT support service. Are you passionate about mobility, collaboration systems and end user technology? If you answered yes, then we want to talk to you
Your new company You will be working in a well-established company based in Sydney which offers an exciting opportunity. Due to the growth of the company, it is seeking for an Infrastructure Support with technical knowledge and skills. The organisation offers exposure to emerging technologies for great learning and development.

Your new role

As a Support Analyst, you will be responsible for supporting technical office assets including desktops, laptops, printers etc. Core Application support for desktops i.e.: Office 365 apps including Word, Excel, Outlook. AV setup and meeting room technology support. Face to Face first & second level support troubleshooting while providing a friendly and professional service. Supporting customers from all levels of the business, from frontline customer facing staff to high-level EM and EGM support. Assist the IT Service Desk and SmartBar colleagues by providing incident support to restore service to users

What you'll need to succeed

You are a self-motivated dynamic person who has sound technical background. You have experience as an IT Level 1/2 support providing remote and face to face troubleshooting to users.
- Extensive experience within the Microsoft/Windows environment.
- Hands on experience with Active Directory and Office 365.
- Face to Face first & second level support troubleshooting while providing a friendly and professional service

What you need to do now

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

**LHS 297508** #2752566