Customer Service Administrator

2 months ago

Darra, Australia O'Brien Glass Industries Limited Full time

**PT 4-5 hrs/day, Monday to Friday**:

- ** Employee benefits program**:

- ** Work life balance**

**About us**

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.

**About the Role**

The primary mission of an O’Brien® Glazing Customer Service Administrator is to provide exceptional service and to meet each customer’s needs. The role supports the Regional or Area Team administratively and operationally.

The role may have a specialist focus in one or more of the following areas: Customer Service, Invoicing, Payroll, Purchasing, Service Recovery and Workforce Planning. However the role will typically require multi-skilling in these areas and incumbents will be expected to demonstrate a range of skills across all these areas of specialist focus where and when required.

**Working Relationships**
Internal relationships - Regional Operations Management, Central Operations including Field Managers, Service Delivery Manager, Planners, Measure & Quote team, Finance and IT, HR and Payroll, Supply and Distribution, Customer Solutions
External relationships
- Local customers (including insurers, loss assessors, and facilities managers), local suppliers.

**Qualifications**
- Minimum School Certificate or equivalent
- Drivers Licence - possession of current drivers licence

**Experience & Attributes**

**Essential**
- Experience in a front line customer service role
- Experience in a role requiring customer service/clerical/administrative skills in a service or retail based industry
- IT literate, i.e. Excel, Outlook, Word

**Desirable**:

- Exposure to / understanding of Glazing techniques.
- Strong understanding of the glass/building industry including products and suppliers.
- Some experience in workforce planning or role that requires a high degree of forecasting and statistical analysis/reporting.

As part of **Belron®,** the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business,and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

**O’Brien®** is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

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