Product Manager

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

Permanent, full time opportunity
- You have an absolute passion to deliver the best experiences for customers
- We are a team of big thinkers, defining the future of banking
- Together, we will support more Australians into their homes

**_See yourself in our team _**

The Home Buying team is responsible for end-to-end management of the Banks Home Loan business including distribution through proprietary and third-party channels, acquisition, retention, customer experience, risk, project and continuous improvement.

We are passionate, dynamic and customer obsessed We welcome diverse view-points and seek these out in delivering customer value. We want to re-imagine ‘what’s possible’ and make all of our decisions with a customer-obsessed lens We welcome diverse view-points, innovative thinking, and an eagerness to get things done.

**_Do work that matters _**

You will support the Product Owner, Easy Documents Exceptions Squad for your day to day work and a Chapter Lead to support with your performance and career development. As a Product Manager, you will build and implement a simple manual verification process which uses available data and easy processes to allow staff of any level to complete it.. You will guide an Agile, autonomous, cross-functional team to deliver new and enhanced innovations and customer experiences across our Digital and Technology Home buying crew.

You will move forward with less-than-perfect information, confidently address stakeholder questions and concerns, and possess the ability to accurately evaluate ambiguous situations to reach informed decisions. You will have the ability to resolve complex issues by first having a clear understanding of the problem, and then using effective strategies and techniques to generate appropriate solutions.

**_Key Responsibilities _**
- Monitor the product marketplace, trends and direct competitors making recommendations for product enhancements and/or new offerings.
- Identify, develop and refine customer propositions, through analysing customer breakpoints, Voice of Customer feedback and opportunities for improvement.
- Leverage customer centred design thinking and customer impact analysis into product process development and uplift.
- Assess and leverage key product performance insights including financial, business and customer experience, to influence key decisions and prioritise change.
- Manage complex product enquiries and complaints, creating internal communications and training where required.
- Stay abreast of the regulatory environment the product operates within, and execute regulatory changes where required.
- Manage operational risk incidents and issues relating to the product, uplifting and implementing controls where required.
- Manage product change initiatives to continuously improve the product offering and processes, enhancing customer outcomes and value.
- Build and maintain relationships with key technical stakeholders across frontline, technology, risk and operations.
- Manage the end-to-end life cycle of the product, including updating features, policies, terms and conditions, pricing, profit and loss statements, customer retention and remediation, and the overall process chain

**_We’re interested in hearing from people who have _**
- Experience working in an agile environment as a Product Manager or in Transformation especially within Financial services
- Understanding of the home loan process.
- Experience in delivering complex digital products and services and prioritising accordingly
- Exceptional stakeholder/supplier engagement skills including structured problem solving, presentation skills, communication, negotiation and influencing capability at a senior leadership level with a proven record of managing the needs of varied business stakeholders
- Experience with building product roadmap/s
- Knowledge of operations and compliance risk management or frameworks
- Strong analytical skills and commercial acumen
- Experience with effective planning and the ability to contribute to tactical and strategic planning in support of a business plan
- Experience in the home ownership domain is desirable
- **Risk Mindset**:All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

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Advertising End Date: 28/11/2023

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