Wavemaker Client Coordinator

3 weeks ago

Sydney, Australia Wavemaker Full time

**Client Coordinator**

At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients and our people, we shape decisions and experiences through media, content and technology.

Wavemaker is a global media, content and technology agency. In Australia, we are currently ranked as the #2 Media Agency. We have over 250 people working across six offices: Adelaide, Brisbane, Melbourne, Sydney, Perth and Auckland, New Zealand. We are part of GroupM and WPP; the largest media buying alliance and marketing communications group in the world. For the last four years we have rated in the top 20 ‘Best Places To Work Australia’, we pride ourselves on our culture and our people.

**About the role**

The role of the Client & Communication department is the key point of contact for our clients, and the development, execution and delivery of media plans, delivering on strategy on time and in full. C&C is the first point of contact for the client and the team at Wavemaker on all plan related queries.

The role of the C&C Coordinator is to provide support to the C&C team through all aspects of the process (campaign briefing, planning, development, implementation, reporting and administration support) to ensure the smooth operating of accounts.

**YOUR RESPONSIBILITIES**:
**People**
- Openly communicate and collaborate with all internal key stakeholders and reports regularly
- Support other team members and pro-actively ask where additional assistance can be provided, beyond the day-to-day
- Develop an understanding of the wider agency structure and resource available to tap into outside of the C&C team to enhance work.
- Actively participate in weekly WIPs

**Clients**
- Establish an understanding of client challenges, objectives & initiatives.
- Help build on the agency's reputation for outstanding client service.
- Clear understanding of the in-scope services of your clients and the process for completing work above and beyond.
- Engage with our WM product teams and GroupM proprietary product and service teams to ensure you have an understanding about their offerings and relevance to our clients

**Product**
- Engage with our media partners to build knowledge of the media landscape and understanding of core media principles and the capabilities of each media touchpoint.
- Engage with internal product teams including GroupM proprietary product and service teams to ensure you have an understanding about their offerings and relevance to our clients.
- Seek to find, communicate and implement improvements in all aspects of the role.
- Support the team using the Wavemaker suite of tools to aid planning and reporting
- Support C&C in answering client briefs, adding administrative support across the process (Hack the brief, Insights research/ Development, Strategy, etc)
- Become proficient in agency & industry tools/resources to develop target audience, brand, competitive, etc
- Support in the process of updating and sharing media plans, budget reconciliation, MBA/ PO tracking, competitive reporting, etc
- Support in the process of media plan reconciliation, making sure that the Investment teams have billed correctly
- Contribute towards reports that need to be developed and highlight key trends and insights
- Ability to pull, create competitive reports and start to write commentary with assistance (AQX)

**Growth & Marketing**
- Collaborate closely with your Manager to identify, collate and showcase examples of great work from within the team, both internally and externally.
- Be a positive face of the agency at industry events, either related to clients’ category or our media partners.

**ROLE REQUIREMENTS**:

- Passion for the media industry
- Inquisitive and demonstrates desire to understand and know more
- Attention to detail
- Problem solving mentality
- Clear communicator
- Strong time-management is reliable and meets deadlines.
- Results Driven. Passionate about delivering business results for clients

**WHAT SUCCESS LOOKS LIKE**:
**In 3 months**:

- Immersed yourself in the team with an understanding of the status of all active and upcoming campaigns.
- Established collaborative relationships with all key stakeholders and internal reports.
- A strong understanding of and can clearly articulate the Wavemaker proposition, core C&C processes and our way of working

**In 6 months**:

- Demonstrated your ability to deliver on all aspects of the role in an efficient, effective and proactive way.
- Strengthened your key stakeholder relationships to deliver great team work consistently
- Supporting processes for specific allocated clients/campaigns, ensuring that your manager and wider team are regularly updated, demonstrating excellent attention to detail

**In 12 months**:

- Proactively adding value to the team.
- Building strong relationships with stakeholders, representing the Wavemaker team appropriately and ensuring that our client deliverables are delivered to the highest

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