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Customer Care Consultant

4 months ago

Docklands, Australia Medibank Full time

**The Opportunity**

**Here’s a bit more about what you will be doing**:

- Conduct outbound calls to participants to enrol and/or review progress in the program and managing the inbound phone lines;
- Provide quality customer service to callers whilst adhering to program specific guidelines;
- Complete admin and follow up tasks such as booking appointments, procuring service providers and sending collateral;
- Appropriately manage participant complaints escalate them for resolution in a timely manner; and
- Work towards all KPIs and targets to ensure a quality experience for the participants and overall for success for the team and the programs.

**About You**
- People will have described you as someone who is highly motivated and passionate about customer service and health outcomes of others.
- You will have **at least 2 + years of experience **in a customer service, bookings or call centre environment, with the ability to confidently engage over the phone, clearly explaining features and benefits of the program and sensitively and respectfully navigating objections or concerns.
- Your resilience, excellent communication skills, flexibility and ability to adapt to different environments will set you up for success in this role, as will your high attention to detail which helps you effectively prioritise your work.
- You are computer-savvy and IT literate, comfortable in navigating across multiple systems, including the Microsoft suite or other programs.

**Please Note**:You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by Medibank.

**A career with us**

**To start small and impact bigger.