Social Research Telephone Interviewer Lote Preferred

2 weeks ago


Melbourne, Australia DFP Recruitment Services Full time

**Job description**:
**Social Research Telephone Interviewer**

Your opportunity to contribute to social change and community development, with a leading industry provider
- Ongoing casual employment in an entry-level professional role that provides flexibility
- Work from home opportunity, with multiple positions commencing early March to April
- Pay rates above the industry award, with opportunities for advancement - the WFH rate begins at $28.41 (training rate) for first 50 hours of dialling shifts and progresses to $31.77 thereafter
- ** LOTE rate is $33.20 (when LOTE interviewing)**

The Social Research Centre is a leading industry service provider in the social research space conducting outbound telephone surveys with people across the country. This is an exciting opportunity to work in a casual ongoing role that provides insights into the attitudes, opinions and wellbeing of the Australian public.

We have multiple vacant positions within our interviewing team for those motivated and ready to contribute to quality data collection in a phone-based role. Our casual interviewers have the opportunity to work
**evening and weekend shifts**, depending on project requirements.

**What you’ll be doing**:

- A desire to work in a professional role that contributes to the wellbeing of Australian people
- Strong communication skills
- Resilience when navigating challenging and emotional situations
- Customer service experience within a contact centre environment preferred
- The willingness to work under pressure whilst maintaining high standards of performance
- Basic computer literacy and knowledge of Office 365 essential, CATI software desirable
- Exceptional work attendance and reliability
- Ability to conduct interviews in **English** as well as one of the following languages
- Cantonese
- Arabic
- Greek

**What we offer**:

- Pay rates above industry award - rate begins at $28.41 (WFH training rate) for first 50 hours of dialling shifts and progresses to $31.77 thereafter
- An opportunity to work with a renowned market leader in the Social Research Industry
- A supportive, development-focused culture with ongoing mentorship

**Key Requirements**:

- MUST be available to work REMOTELY (see technical requirements below)
- Preferred availability**:4 weekday evenings** (early afternoon starts, through to 8:30pm AEDT) and **1 weekend day shift** (11:00am - 5:00pm AEDT) per week
- Minimum availability**: 3 weekday evenings** (4:30 - 8:30pm AEDT) and **1 weekend day shift** (11:00am - 5:00pm AEDT) per week - this is a position requirement
- Depending on project requirements, our interviewers might occasionally be expected to work more than 20 hours per week across weekdays and weekends, including earlier start-times for mandatory briefings (from 12:30pm AEDT)
- Must be an Australian Citizen, Permanent Resident or hold valid Australian working rights.
- Must meet the technical requirements below to confidently perform the role remotely
- Must have a suitable workspace available that meets organisational OHS standards, including an appropriate desk, chair and quiet environment to conduct phone interviews

**Technical Requirements**
A successful applicant will log into the company’s systems with a computer that is not owned or used by a third party (including another employer). The following minimum technical requirements must also be met:
**Computer requirements**
- 8GB RAM
- Current and updated anti-virus software
- Internet connection: a reliable internet connection that doesn’t drop out regularly (a connection of 1.5 Mbps upload preferred)
- Audio-compatible
- Built-in or external camera
- Smart phone to run Microsoft Authenticator

A USB/audio jack headset with mic is required.

**Windows Users**
Windows 10 or 11 PC

**Mac users**
The following OS will be compatible:

- macOS Monterey - Version 12
- macOS Big Sur - Version 11
- macOS Catalina - 10.15
- macOS Mojave - 10.14

Note: You may be required to provide evidence of your COVID-19 vaccination status.



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