Health Advice Triage Officer

4 weeks ago

Melbourne, Australia Bupa Full time

**About the opportunity**

You might think you already know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia. You’ve probably also seen our dental and optical clinics in your local shopping centres and heard about our partnership with Kids Helpline as well. But what you might not realise is that we also provide support to several government departments including delivering health advice to The Department of Veterans’ Affairs. Our role is to support the Department of Veterans’ Affairs (DVA) to meet the Nation’s commitment to care for our veteran and defence service community - the people who have served Australia in times of war and conflict as well as peacetime.

**About the role**

The Health Advice Triage Officer is responsible for processing incoming and outgoing clinical advice requests to doctors and allied health professionals, populating templates, data entry and reviewing workflow practices to identify opportunities for improvement.

In this unique new role, you will:

- Data entry of clinical advice submissions
- Populating clinical advice request templates
- Record management of incoming/outgoing clinical advice submissions
- Liaising with business area stakeholders on submission of clinical advice requests

We’re looking for a Health Advice Triage Officers with the following:

- At least two years’ proven experience working in a health administration role or experience in a health related role (e.g. Allied Health Assistant, ADF medic, paramedic, enrolled nurse)
- Understanding of medical terminology
- Demonstrated ability to work in a customer service focus environment
- Solid Microsoft Suite capability, with a focus on Excel, and competence across a range of software

**You’ll enjoy all the benefits of working with Bupa in Australia including**:

- No more working weekends or nights
- Discounts on our health insurance, travel, car, home, contents, and pet insurance products as well as health services such as Dental and Optical
- A central CBD office location close to the train station, restaurants and gyms
- Internal career progression opportunities - we are a big, global business. Your opportunities are endless

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It’s a promise to our customers to change lives for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.

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