Service Continuity Lead

3 weeks ago

Melbourne, Australia Australia Post Full time

**General information**:

- Name
- Service Continuity Lead
- Ref #
- 12347040
- Date
- Tuesday, June 20, 2023
- Country
- Australia
- Entity
- Australia Post
- Job Category
- Contract
- **Description & Requirements**:
**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

Digital, Technology & Data is at the core of Australia Post’s transformation. This business unit is empowered to delight our customers, while delivering a sustainable future for Australia Post. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.

And we’re always on the lookout for passionate, purpose-driven people to join our team.

**About the opportunity**

The Service Continuity Lead will be responsible for developing, implementing, and managing comprehensive IT service continuity and disaster recovery strategies, plans, and procedures across the enterprise. The role plays a crucial role in ensuring the availability, resilience, and rapid recovery of our IT systems and services.
- The IT Service Continuity and Disaster Recovery Lead will collaborate with cross-functional teams, including IT Operations and Support, Information Security, and other business stakeholders, to establish and maintain robust IT service continuity and disaster recovery capabilities for the organisation.
- **You’ll also**
- Develop and implement IT service continuity and disaster recovery strategies, plans, and procedures to ensure the uninterrupted operation of critical IT services.
- Conduct business impact analysis (BIA) to identify critical IT services and assess their importance to the organization.
- Perform risk assessments and develop risk mitigation plans to minimize the impact of potential disruptions.
- Collaborate with IT and business stakeholders to define recovery time objectives (RTO) and recovery point objectives (RPO) for critical IT systems and services.
- Design and implement robust data backup and recovery solutions, including off-site and cloud-based backup strategies.
- Establish and maintain redundant systems, infrastructure, and network configurations to ensure high availability and resilience.
- Develop and document detailed disaster recovery plans outlining step-by-step procedures for recovering IT systems and services.
- Regularly test, validate, and update IT service continuity and disaster recovery plans to ensure their effectiveness.
- Collaborate with IT security teams to ensure the alignment of IT service continuity and disaster recovery plans with security requirements.
- Stay abreast of industry best practices, emerging technologies, and regulatory requirements related to IT service continuity and disaster recovery.

**About you**
- 5+ years relevant industry experience in a similar role within complex IT and service environments
- Proven experience in IT service continuity, disaster recovery, or related roles, with a track record of successful planning and execution.
- Strong knowledge of IT infrastructure, systems, and architectures, including servers, networks, storage, and virtualization technologies.
- Proficiency in conducting business impact analysis (BIA) and risk assessments to identify critical IT services and potential threats.
- Experience in designing and/or governing data backup and recovery solutions, including backup software, replication technologies, and cloud-based backup strategies.
- Solid understanding of recovery time objectives (RTO) and recovery point objectives (RPO), and the ability to translate them into actionable recovery plans.
- Familiarity with industry frameworks and standards related to IT service continuity and disaster recovery, such as ISO 22301 and NIST SP 800-34.
- Ability to present to executive forums on risk profile and continuity preparation and testing
- Strong project management skills, with the ability to manage multiple projects and priorities concurrently.
- ITIL v4 Foundation and Business Continuity certification (BCI Best Practices or ISO22301) highly desirable.
- ITIL Intermediate certificate in Service Design or Planning, Protection & Optimisation preferred.

You will have excellent problem-solving skills and the ability to think critically and strategically during crisis situations. You will also have effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and present complex concepts to non-technical stakeholders.

**We’re delivering together**

Our diverse and inclusive workplaces bring out the b

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