Client Advisor

**About My Guardian**

My Guardian is an Aged Care and NDIS service provider that is dedicated to deliver the most compassionate and loving home care. We're growing every day and there's never been a better time to join our team.

An exciting opportunity has become available for a motivated, self-driven Client Advisor / Case Manager (HCP) to join our team. This role is responsible for building relationships and providing excellent customer service to our HCP clients.

**Key responsibilities include**:

- Meet, engage and build relationships with clients to develop, refine and achieve their goals.
- Assist clients to maintain their own independence and live comfortably within their own home
- Provide information and support to clients and their families/carers to monitor the use of their funds.
- Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
- Undertake initial assessments and assist in annual reviews conducted for HCP clients
- Ensure service provisions are conducted ethically, fairly and within the statutory legal and contractual requirements at all times.
- Oversee and manage services delivered to ensure correct use of budgets
- Work collaboratively with the rostering and clinical department to ensure clients receive care and supports that are in line with their care plan and funded level of package
- General office administration duties.

**The successful applicant will have**:

- Qualifications in Nursing, Allied Health or Social Work.
- Previous case management experience.
- Demonstrated knowledge of the Aged Care funding model.
- Exceptional customer service, negotiation and influencing skills.
- Excellent ability to connect with multiple stakeholders
- Strong interpersonal skills and high levels of resilience.
- Driver’s license and access to own vehicle.
- Professional verbal and written communication skills.

**What we offer**:

- Competitive salary package.
- Onsite parking.
- Exceptional office culture.
- Weekly Friday afternoon drinks and nibbles in our Head Office.
- Monthly events.
- Healthy snacks and refreshments available.
- Training and career development.