Duty Manager

4 days ago

Ascot, Australia Brisbane Racing Club Full time

The Brisbane Racing Club (BRC) is not only the leading metropolitan race club in Queensland we also offer a variety of food, beverage and entertainment at our **Gallopers Sports Club located in Ascot.**

The Duty Manager is responsible for creating a professional impression for the Sports Club by working with the Operations Manager to efficiently manage the Club’s resources on a day-to-day basis by ensuring employees follow set policy and procedures.

**A few of your responsibilities will include**:

- Handle customer concerns and complements in accordance to company policy and procedure.
- Supervising a team across multiple departments
- Maintain a multi-skill and working knowledge of the whole club.
- Assist with staff rostering as requested.
- Supervise cash handling activities within all departments
- Reading and counting money in cash registers and lock floats away.
- Work alongside line staff in areas where additional staff are required (i.e. lunch and rest breaks etc). This requires having a working knowledge of all operational areas within the Club.
- Ensure the club is clean and ready for daily operations at all times.
- Assisting with dealing with sales representatives.
- Administrative tasks as required

**What we are looking for**:

- Proven success in a hospitality management role, with at least 12 months experience
- Ability to work a rotating roster across all days, nights, weekends and public holidays
- Current RSA, RSG, RMLV Certificates and Approved Managers licence
- Ability to engage with the community and drive exceptional customer experiences
- Reliable and excellent personal presentation
- Enthusiastic with a genuine passion for the industry, its patrons and the people that work within it

**About you**:
Your drive to deliver a consistent high level of customer experience will be the key within this role. All whilst leading the team to success through a hands-on approach teaching new skills and expectations to the staff, to help build a strong hospitality team with a focus on delivering exceptional service towards our customers is a **MUST**.

**Our Culture**

As part of BRC, our ambition is to be an innovative industry leader with a self-sustaining ethos to protect and secure the future of racing. We actively align with our core values Professional, Community, Safety and Wellbeing, Challenge and Innovation, Pride, and Responsibility.

**Our Benefits**
- Service Anniversary recognition - ‘Legends Day Off’
- Food & Beverage discounts at all our Clubs
- Membership discounts and Tickets for Race Days and Hospitality
- Access to a reward program with Reward Gateway
- Learning and Development opportunities based on your individual role
- Free onsite parking

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