Manager - Servicenow Platform

4 weeks ago

Melbourne, Australia IOOF Holdings Full time

**Date**:07-Feb-2023**Location**:Melbourne, VIC, AU, 3000
- Sydney, NSW, AU, 2000
- Brisbane, QLD, AU, 4000
- Adelaide, SA, AU, 5000
- Hobart, TAS, AU, 7000**Employment Type**:Permanent Full Time- Be part of a team where everyone belongs, and individuality is celebrated
- Contribute to the financial wellbeing of our 2 million+ clients across Australia
- We support flexibility and hybrid working

**The difference you will make at Insignia Financial**
- This is your chance to contribute to an organisation which focuses on it’s people and culture, listening to our clients and developing our platforms to better serve our clients.- You will be responsible for providing high quality operational and technical management of the ServiceNow Platform. Up to date maintenance on the ServiceNow platform and leverage as much as possible the use of the standards within the platform and minimize custom development. You will work closely with other workstream leads to define, develop, implement and embed support processes. You will make a difference by:
- Driving the Service management tool to deliver effective and efficient services including ongoing tool training and knowledge transfer
- Monitoring Catalogue Items usage and taking action to keep it accurate and meaningful
- Maintaining the product currency, coordinating a twice-yearly upgrade
- Managing the demands portfolio relative to the solution, (assess, evaluate, prioritize, coordinate)
- Defining the content of development cycles based on priorities
- Validating the cost of the requests to the business in accordance with Finance
- Creating a clear development roadmap for the year ahead broken down by quarter
- Developing the automation and integration of the platform with other tools

**A little bit about you**
- IT degree and extensive experience working within the Service Now platform
- Experience in managing a team of 5-10 people in a service management environment
- Proficiency with ServiceNow, specifically ITSM, ITOM, BSM and SAM knowledge
- Excellent communication and problem-solving skills

**Life at Insignia Financial**
- We’re one of Australia’s leading financial wellbeing organisations and we’re transforming the way every day Australians interact with financial advice and their super. We’re available to all and we look after every client like they’re our only client. This is clearly reflected in our Purpose: Understand me. Look after me. Secure my future.- We know that people who get financial help live better lives, our ambition is to create financial wellbeing for every Australian. We’ve been helping Australian’s since 1846 and we’re currently contributing to the financial wellbeing of over 2 million+ clients.- Diversity and ensuring our people feel they belong is important to us, we take pride in putting our people, as well as our clients, first and value and celebrate diversity within our teams.

We have a Women in Technology community which exists to bring together female and non-binary people within the tech world at Insignia Financial. This supportive forum is eager to progress and make change in the technology space
- **does this sound like you?**
- With many of us now working from home more than the office, we understand the importance of flexibility. As we work in a hybrid environment, you’ll ‘work where it works’ for you, your team and our clients. We also offer varied and flexible leave offerings, including 12 weeks paid parental leave and an extra day of leave each year.- We encourage our people to have an impact on the broader community we serve through volunteering leave.
- At Insignia Financial, it’s important to us that our people feel secure about their own money. We have an extensive financial wellbeing offering available to our people, including access to financial advice, mortgage and insurance brokers, Will and estate planning services and more.- Join us and contribute to achieving our ambition of creating financial wellbeing for all Australians through living our Principles:

- **be human, deliver what matters, stronger together, keep it simple and do what’s right, not what’s easy.**

**To apply**-
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment. #AW

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