Customer Service Supervisor
3 months ago
**Who we are?**
We are the Mounties Group, Australia's #1 registered Club group. The Mounties Group employs over 900 people across ten venues spanning across South-West Sydney, Northern Beaches and the Central Coast.
**We are more than just a Club**
We are profit-for-purpose group that exists with the sole purpose of improving the lives of our members and the communities in which our venues operate.
**The Role**
We are looking to appoint a dedicated and enthusiastic **Customer Service Supervisor, with relief duties as a Customer Service Manager (Duty Manager)** who is eager to take their career to the next level and oversee operations across our superb site at Harbord Diggers on a **permanent part-time basis.**
As a Customer Service Supervisor, you will be responsible for overseeing all day-to-day operations in the food, beverage, gaming, member services and dock/cellar departments to ensure a smooth operation whilst demonstrate a commitment to ensuring memorable moments are created for all.
Your key duties will include, but not limited to, the following:
- Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
- Assisting with coaching, development and performance management of our staff
- Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
- Promote continuous improvement of our service delivery
- Attend and manage customer complaints and issues that arise
- Ensuring our customers’ needs are met
- Assist with compliance requirements by accurately updating reports in Risk Manager
**About YOU**
To be successful in securing this role, you will ideally possess the following:
- Minimum 3-years experience in a similar role
- Hold a current NSW RSA & RCG competency certificate
- Certificate IV in Hospitality or equivalent (desirable)
- Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance
- Proven track record in delivering exemplary customer service
- Ability to lead and coach a team
- Immaculate grooming and presentation
- Attentive, empathetic and compassionate
- Excellent time management skills
- Availability to work a flexible roster that includes days, nights, weekends and public holidays
**Our Benefits**
- Join one of Australia's largest Club Groups
- Supportive and inclusive team and culture
- Ongoing learning and development opportunities
- Free onsite parking
- Discounted Gym membership
- Uniforms provided
-
Gaming Supervisor
3 months ago
Freshwater, Australia Harbord Diggers Full time**About Us** Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members. Mounties Group have over 220,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail,...
-
Venue Supervisor
4 months ago
Freshwater, Australia Harbord Diggers Full time**Join one of Australia’s largest Club groups!**: - **Access to ongoing learning and development opportunities**: - ** Supportive team culture** **About Us** Harbord Diggers Club is part of the Mounties Group, Australia’s #1 registered Club group. We employ over 900 people across ten superb venues spanning across NSW in South-West Sydney, Northern...
-
Customer Service Representative
3 weeks ago
Freshwater, Australia Harbord Diggers Full timeAbout Harbord DiggersWe are a leading hospitality group with a strong presence in the industry. Our organization is built on a foundation of family values, honesty, care, innovation, fun, and loyalty. We are a mutuality, owned by our members, and our mission is to improve the lives of our members.We have over 250,000 members across various sectors, including...
-
Customer Service Representative
3 weeks ago
Freshwater, Australia Harbord Diggers Full timeAbout UsAt Harbord Diggers, we value Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Mutuality, our organization is owned by its members, and we exist to improve their lives.We have over 250,000 members across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health. Our team employs over 1,300...
-
Customer Service Ambassador
2 days ago
Freshwater, Australia Harbord Diggers Full timeAbout Harbord DiggersHarbord Diggers is a leading hospitality group in Australia, with a strong commitment to delivering exceptional customer experiences. Our team is passionate about creating memorable moments for our members and guests.The RoleWe are seeking a highly motivated and customer-focused Member Services Attendant to join our team at Harbord...
-
Customer Service Representative
7 days ago
Freshwater, Australia Harbord Diggers Full time{"title": "Member Service Attendant", "description": "About UsAt Harbord Diggers, we pride ourselves on being a fun and friendly team that provides exceptional customer service to our members and guests.We are a part of Mounties Group, a Mutuality that exists to improve the lives of our members. With over 250,000 members across various industry sectors, we...
-
Customer Service Representative
5 days ago
Freshwater, Australia Harbord Diggers Full timeAbout UsHarbord Diggers is a leading hospitality group in Australia, with a strong focus on delivering exceptional customer experiences. Our team is passionate about creating memorable moments for our members and guests.The RoleWe are seeking a highly motivated and customer-focused Member Services Attendant to join our team at Harbord Diggers in Freshwater,...
-
Customer Service Representative
1 week ago
Freshwater, Australia Harbord Diggers Full time{"title": "Member Service Attendant", "description": "About UsAt Harbord Diggers, we pride ourselves on being a fun and friendly team that values Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Mutuality, our organisation is owned by its members, and we exist to improve their lives.We have over 250,000 members across various industry sectors,...
-
Customer Service Ambassador
2 days ago
Freshwater, Australia Harbord Diggers Full timeAbout UsAt Harbord Diggers, we're a leading hospitality group that values family, honesty, care, innovation, fun, and loyalty. Our organization is owned by its members, and we exist to improve their lives.We have over 250,000 members across various industry sectors, including health and fitness, retail, medical, hospitality, homecare, and allied health. Our...
-
Customer Service Representative
3 weeks ago
Freshwater, Australia Harbord Diggers Full timeAbout Harbord DiggersWe are a leading hospitality group with a strong presence in the industry. Our organization is built on a foundation of family values, honesty, care, innovation, fun, and loyalty. We are a mutuality, owned by our members, and our mission is to improve the lives of our members.We have over 250,000 members across various sectors, including...
-
Customer Service Manager
1 week ago
Freshwater, Australia Harbord Diggers Full time{"title": "Customer Service Manager", "subtitle": "Lead our team at Harbord Diggers Club", "content": "We are seeking an experienced and motivated Customer Service Manager to join our team at Harbord Diggers Club, located in Freshwater, NSW.As a Customer Service Manager, you will oversee all day-to-day operations throughout the venue, ensuring memorable...
-
Customer Service Ambassador
2 weeks ago
Freshwater, Australia Harbord Diggers Full time{"title": "Member Services Attendant", "description": "About UsAt Harbord Diggers, we pride ourselves on being a fun and friendly team that values Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Mutuality, our organisation is owned by its members, and we exist to improve their lives.We have over 250,000 members across various industry sectors,...
-
Customer Service Manager
2 weeks ago
Freshwater, Australia Harbord Diggers Full timeAbout UsAt Harbord Diggers, we pride ourselves on being a Profit for Purpose organisation owned by our members. Our values of Family, Honesty, Care, Innovation, Fun, and Loyalty drive everything we do, and we're committed to improving the lives of our members.We have a strong presence in the Health & Fitness, Retail, Medical, Hospitality, Homecare, and...
-
Freshwater, Australia Harbord Diggers Full time{"title": "Senior Customer Service Manager/Operations Manager Position", "content": "About Harbord DiggersHarbord Diggers is a leading club in Freshwater, NSW, offering a range of services to its members and guests. We are committed to delivering exceptional customer experiences and are seeking a highly skilled and experienced Senior Customer Service...
-
Freshwater, Australia Harbord Diggers Full timeAbout Harbord DiggersHarbord Diggers is a leading club in the Mounties Group, a Profit for Purpose organisation owned by its members. We exist to improve the lives of our members, and our values of Family, Honesty, Care, Innovation, Fun, and Loyalty guide everything we do.The RoleWe are seeking an experienced and dedicated Senior Customer Service...
-
Freshwater, Australia Harbord Diggers Full timeAbout the RoleWe are seeking an experienced and dedicated Senior Customer Service Manager/Operations Manager to lead our team at Harbord Diggers, located in Freshwater, NSW, on a full-time basis.Key ResponsibilitiesLead and manage high-performing teams to deliver exceptional customer service and operational excellence.Oversee the efficient and effective...
-
Customer Service Manager
3 months ago
Freshwater, Australia Harbord Diggers Full time**About Us** Harbord Diggers Club is part of the Mounties Group, Australia’s #1 registered Club group. We employ over 900 people across ten superb venues spanning across NSW in South-West Sydney, Northern Beaches, and the Central Coast. **We are more than just a Club! **We are a people first, profit-for-purpose group that exists with the sole purpose of...
-
Customer Service Manager
1 week ago
Freshwater, Australia Harbord Diggers Full time**ABOUT US** Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical,...
-
Freshwater, Australia Harbord Diggers Full timeAbout UsAt Harbord Diggers, we value Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Profit for Purpose organization, we exist to improve the lives of our members.We have a diverse range of services across various sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health. Our team is dedicated to delivering...
-
Freshwater, Australia Harbord Diggers Full timeAbout the RoleWe are seeking an experienced Senior Customer Service Manager/Operations Manager to lead our team at Harbord Diggers, located in Freshwater, NSW. As a key member of our management team, you will be responsible for ensuring the efficient and effective running of the venue, overseeing Food, Beverage, Gaming, Member Services, Dock & Cellar, and...
