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Customer Service Officer

2 months ago

Darra, Australia CSR Full time

Customer Service Consultant - Darra

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. Recognised for our innovative and sustainable manufacturing approach, our high performing products are used in homes and businesses throughout Australia and New Zealand.

**About the opportunity**:
Our Customer Service Officer role focuses on providing comprehensive internal sales and high-level customer service support to internal and external customers for the PGH products across QLD.
This position will be full time, Monday - Friday 8am - 4pm + once every 5th Saturday, 8am - 1pm to commence ASAP.

**Some of your duties and responsibilities will include**:

- Answer and respond to inbound phone calls regarding product availability, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
- Process quotes and orders into SAP ensuring details are correct and accurate.
- Process returns and investigate credits and action as appropriate.
- Provide regular updates to the Customer Service Manager on stock availability, stock quality and service issues.
- Seek to respond and resolve customer complaints and issues in an appropriate and timely manner.

What will make you an excellent fit?
- Previous experience within a Customer Service position
- Process orientated and is driven to deliver exceptional customer service
- Strong numeracy, analytical skills, and attention to detail
- Strong communication skills, with the ability to present both internally and to external customers
- Proficient IT skills
- SAP experience - not essential
- Strong organisational skills with the ability to meet tight deadlines
- Excellent time management (multi-tasking skills, prioritising).

What's in it for you?
- Attractive salary, 12% Super + Annual Leave Loading + Onsite Parking
- Ongoing training and support, plus the benefit of being part of a committed team
- Rewarding career with on-the-job development opportunities
- A highly supportive and diverse work environment.

Who are we?
PGH Bricks & Pavers, a part of the CSR Group, is a leading manufacturer and distributor of high-quality clay bricks and walling products with operations across the east coast of Australia. We're all fired up about Bricks We believe that bricks are the most beautiful and versatile building material available. We are focused on excellence in everything we do. We are dedicated to our customers and delivering industry innovation through leading technology and product development.

CSR has a strong commitment to health and safety, with a pre-employment medical policy requiring successful completion prior to an offer being made.

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