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Field Service Technician

2 months ago

Adelaide, Australia New World Consulting Full time

Our client is a trusted leader within Industrial Automation, privately owned with over 100 staff and 50 years of industry experience within Australia. They provide full turnkey packaging solutions for the Food & Beverage industry.

**The Position: Field Service Technician**

We are looking for a self-motivated, confident, and passionate **Field Service Technician**, with **print** machinery experience.
You will be responsible for **delivering, installing, repairing, maintaining, and testing equipment**. In particular:

- **Resolving operational issues** in the field, identifying any issues and performing troubleshooting procedures.
- **Determining customer needs** and offering recommendations
- **Contributing to business growth** and sustainment through technical involvement, influence and teamwork

**PRIMARY FIELD TECHNICIAN JOB DUTIES**
Typical duties will include, but are not limited to the following:

- New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
- Determining and recommending which products or services best fit the customers’ needs.
- Achieving and maintaining a level of customer satisfaction consistent with print quality guidelines and objectives
- Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities

You will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.

**EDUCATION / SKILLS/ REQUIREMENTS**
- Mechanical or Electrical Engineering degree or trade qualification
- 1-2+ years mission-critical print machinery maintenance experience
- Basic knowledge of electrical, electronic, pneumatic, hydraulic and mechanical system theory and operation
- Possess interpersonal and customer relationship management skills
- Teamwork driven, with a continuous improvement mindset
- Willing and able to share knowledge and conduct training to diverse audiences of varying size
- Able to work independently and with mínimal supervision
- Effective time management skills; able to prioritize multiple activities and commitments

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