V-corps Receptionist

Start your mission volunteer experience with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

The volunteer Corps Receptionist role provides client friendly operational support through receptionist services as required including but not limited to welcoming clients, responding to telephone calls, interpreting and catering to the initial welfare and needs of the clients and performing general administration duties consistent with a reception environment.

Key Tasks and Activities Include:
- Respond to phone calls and direct calls to the appropriate personnel.- Meet and greet clients, interpret their needs, screen and prioritise client appointments through an assessment of client needs and urgency of response.- Negotiate with clients in the event of disruptions at the reception.- Perform basic administration functions such as data entry, filing, archiving and other tasks associated with the role.- Contribute to creating a positive and caring atmosphere in the office.- Minimise client complaints.- Provide excellent service and support to clients and other staff.- No backlog of phone calls.- Answer phone calls politely.- Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.

This role will be 3 days a week (Monday, Wednesday and Friday) from 9am to 2pm.
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _Additionally, certain volunteer roles may require a National Police Check._