Product Manager

1 month ago

Sydney, Australia humm Full time

**We Dream. We Design. We Deliver.**

This is the place where you’ll be hands on. Where new ideas are welcomed and expected.

At every level - and in every role - we’re doers and builders. Not Managers and minders.

hummgroup is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.

**What's so exciting about this role?**

Digital and Transformation Business Unit is responsible for the strategic development and execution of group-wide transformation - This includes key group wide functions of strategy, technology, digital and product management, data and analytics and information security. Collectively, these functions exist to make Humm available to our customers whenever and wherever they need us.

As a successful Product Manager, you will be Hummgroup biggest customer advocate and have an unrivalled passion for managing products that customers love. Key components of the roles Product Manager are proactive portfolio management and optimisation, leading, and developing and implementing a customer-led product roadmap designed to deliver exceptional customer experiences

**What Does An Average Day Look Like?**

No day is average at hummgroup but here’s an idea of what you can expect to do in this role:

- Lead activity to understand our customers; their pain-points, their attitudes and their needs and shape our initiatives to address our customer needs in a way that works for our business
- Contribute to and translate our product portfolio’s 3-year strategies into implementation initiatives and your team in execution of those initiatives
- Actively contribute to the portfolio management of our existing products and key business drivers that will deliver profitable sustainable growth.
- Lead your team in product discovery and product development activities
- Support the different delivery teams in delivering to the product roadmap and through our planning and alignment processes
- Understanding the systems and processes that support your portfolio and the maintenance effort required to sustain the product and its profitability
- Balancing the need for engineering uplifts, tech upgrades and platform maintenance to create and maintain robust reliable products with the need for new feature development to improve how we solve customer problems and accelerate the company’s growth strategy
- Partner with internal and external stakeholders and be the driving force behind the implementation of the business strategy.
- Lead the discovery of customer needs, stakeholder needs and business needs (viability/regulatory/strategic etc) to develop and shape initiatives into testable, measurable experiments and product releases. And be able to balance these sometimes conflicting needs to prioritise or facilitate decision making on product development.
- Conducting experiments, defining scope, validating customer problems & defining solutions with your tech team and stakeholders and SMEs
- Creating buy-in for the product vision both internally and with key external partners.
- Gain a deep understanding of customer experience, identify improvements, and generate new ideas that grow market share, improve customer experience and drive sustainable and profitable growth.
- Scope and prioritise new product initiatives and enhancements based on business and customer impact.
- Drive the delivery of product initiatives and enhancements including working with the sales and technology teams, executives, and other marketing teams.
- Conduct market and competitive analysis to ensure existing products remain, whilst identifying areas of improvement or new market opportunities.
- Act as a product evangelist to build awareness and understanding across the business

**Who will thrive in this role?**

You will be customer obsessed and driven to want to make a positive difference in people’s lives. Your ability to thrive in a fast-paced environment and step-up when a challenge is present will be part of your skill set.

As a visionary leader who will roll up your sleeves to get things done. We are also looking for someone who brings:

- 5+ years’ experience in product management, product development preferably in a digital setting or similar
- Has a positive outlook and are someone who believes in the strength of good relationships and you bring excellent multi-tasking skills and a focus on delivering outcomes.
- Is commercial, analytical and curious, and is a hustler, outcome focused and is not afraid to get their hands dirty to jump into any task to get the job done
- Has a good understanding of Digital/Agile development processes and lean start up methodologies
- Can manage a busy workload of top

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