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Experienced Concierge Sales Associate Required

4 months ago

Flemington, Australia VIPeople Full time

VIPeople are the industry leading supplier of professional and friendly Casual Event Staff to a wide variety of sporting and entertainment venues throughout Australia and we are thrilled to be hiring for staff to work at Cirque Du Soleil.

Show runs until the 26h of May 2024

To be considered for this opportunity you **MUST** be available to work regularly over the duration of the shows. This includes evenings and weekend shifts.

Wednesday
- 6pm
- 10pm

Thursday - 6pm-10pm

Friday - 3pm-10.30pm

Saturday -11.30am -10.30pm

Sunday - 9.30am
- 7.30pm

**Primary responsibilities include**:

- Sell seat upgrades and Lounge/VIP packages;
- Sell tickets using Cirque du Soleil’s ticketing system;
- Assist customers and answer all questions with confidence and efficiency;
- Assist customers with purchase decisions;
- Resolve customer conflicts with guidance from supervisor;
- Maintain knowledge of products currently available to customers;
- Understand and relate purchasing policies to guests;
- Collect complete and accurate data from customers;
- Follow proper cash handling procedures and reconcile daily transactions;
- Ascertain and resolve customers’ concerns, requests, and/or complaints in a timely, courteous and informed manner;
- Contribute to the environment of the concierge in a way that is conducive to customer service, sales promotion, safety, and quality of work life;
- Keep the working environment clean and organized;
- Performs other duties as required;
- Have up-sell and advanced sales experience;
- Possess the ability to learn ticketing software and retain a high level of complex information;
- Be comfortable working in a loud environment;
- Have a professional, clean appearance with a straight posture.
- Be physically able to stand up for long hours and travel up-and-down stairs frequently;
- Understand customer service and hospitality;
- Work well with others;
- Pay attention to the details;
- Working fast and efficiently under pressure;
- Have a welcoming and friendly attitude (smile and proper greetings);
- Know when to get the help of a supervisor;
- Availability for the whole city duration;
- Speak English Mandatory - other languages are an asset;
Interviews will be held in person week commencing Monday 19th February

**Job Type**: Casual

Pay: $34.41 per hour

Expected hours: 30 - 35 per week

Schedule:

- Afternoon shift
- Evening shift
- Monday to Friday
- Morning shift
- Shift work

Application Question(s):

- Do you currently have a valid Police check ? if not are are willing obtain one if successfully selected for the role following an interview?
- Do you have experience in Sales ? if YES, How many years?

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 24/04/2024
Expected Start Date: 20/04/2024