Dental Receptionist

**EXPERIENCED DENTAL RECEPTIONIST / DENTAL ASSISTANT**

Do you LOVE what you do and have a big heart? If you are a motivated dental professional eager to growth and align with our mission and values, we'd love to hear from you Send us your resume and tell us why you are the one

**Esteem Dental Care **located in Ashmore and Robina on the sunny Gold Coast is on the hunt for a passionate Dental Receptionist with the confidence to match our smiles

**Who are we**

We are a team of happy people coming from diverse backgrounds who share the same passion for loving where we work and what we do.

At **Esteem Dental Care We Redefine Dental Care **- innovating simplicity and excellence in oral health. Our unique approach integrates advanced dental treatments with holistic wellness practices, offering a comprehensive experience that enhances not only the oral health for our patients but also their overall quality of life. We are a trusted destination for preventative, comprehensive dental, orthodontics and denture care.

We are QIP Accredited, and what sets us apart is our state-of-the-art facilities and expert team that ensures every visit is comfortable and tailored to our patient’s unique dental needs. Our mission emphasizes treating patients with dignity, respect, and care, focusing on a holistic approach that values both emotional and physical well-being.

We like to make work fun and regularly hold competitions, win team rewards and be recognized for your achievements. Our dental team is welcoming and supportive of new recruits and delighted in celebrating your achievements.

**What Makes Us Different**:
We are transforming dental care by **blending simplicity with high standards of excellence in dental service**. We aim to make **dental care more effective and efficient**, while maintaining or enhancing the **quality of care**. Our **innovating services** go beyond dental routine care by detecting early signs of oral health pathology preventing future damage. We believe in **investing in our people**, with us, you will have the opportunity to **grow** personally and professionally. This is **your chance** to start making a difference **now** and learn about the **oral microbiome**.

**As a Dental Receptionist you will be responsible** for phone etiquette, performing receptionist duties, and ensuring admin and the patient journey are seamless. Additionally, you will have excellent communication and customer service to ensure a positive experience for our patients. You will work closely with our dental team to support our patients' needs and team’s vision.

**What You'll Be Doing**:

- **Patient Interaction**: Greet and assist patients, manage appointments, and handle inquiries.
- **Administrative Tasks**: Maintain accurate records, process payments, manage billing, and support team operations.
- **Clinical Support** (Assistant Role when required): Prepare treatment rooms, assist during procedures, take X-rays, and follow infection control protocols.
- **Patient Care**: Ensure patients feel comfortable, provide clear explanations of procedures, and offer post-treatment instructions.
- **Team Collaboration**: Work closely with the dental team to ensure smooth operations and exceptional patient experiences.

**Key Responsibilities**
- **Dental experience is a must**:one-year minimum experience, with good knowledge of equipment, protocols and dental procedures
- **Passionate about your profession**: You are not just looking for a job, you're looking for a role that makes a difference, for your patients, for your team, and yourself.
- **Versatile & Adaptable**: From receptionist to chair side assisting and sterilisation to admin and reception, you are multitasking who thrives in a fast-paced environment.
- **Excellent communicator**: You are confident, engaging, and able to make patients feel at ease while keeping them connected and in sync.
- **Confident Leadership**: Take ownership of your role with confidence and a proactive approach, ensuring every dental procedure runs smoothly and patients feel supported and cared for throughout their visit.
- **Commitment to Excellence**: Maintain high standards in infection control, equipment sterilization, and patient care
- **Team Collaboration**: Work closely with the team, easily transitioning between clinical support and administrative tasks to keep everything running smoothly.
- **Positive Energy**: Bring a can-do attitude and enthusiasm to every day, always looking for ways to enhance patient care and help build a positive, harmonious and supportive team environment.

**Foster Clear and Open Communication**:

- Stay informed on best practices, research, and advancements in the field.
- Participate in training sessions and contribute to team knowledge sharing.

**Demonstrate Leadership**:

- Take ownership of your role, lead by example, and support team goals.
- Guide patients with confidence and clarity, ensuring their needs are met with professionalism.
- Make