Practice Manager

2 weeks ago

North Sydney, Australia Urban Physiotherapy Full time

At Urban Physiotherapy and Pilates, we are dedicated to providing exceptional healthcare services to individuals seeking rehabilitation, pain relief, and improved physical well-being. We are currently seeking an enthusiastic and dynamic Practice Manager to join our team. As the Practice Manager, you will play a crucial role in promoting our services, engaging with our community, and enhancing the overall patient experience.

**Responsibilities**:
1. Marketing Strategy and Management:

- Develop and implement a comprehensive marketing strategy to increase brand awareness, drive engagement, and attract new clients.
- Create and manage marketing content across various platforms, including digital and traditional channels.
- Monitor marketing trends, analyse data, and make recommendations for optimising content and campaigns.

2. Community Engagement:

- Act as a liaison between the clinic and the local community, building relationships with relevant organisations, businesses, and influencers.
- Plan and organise community outreach events, workshops, and partnerships to promote our services and educate the community on the benefits of physiotherapy and Pilates.

3. Patient Relationship Management:

- Develop and implement strategies to enhance the patient experience, from initial contact to post-treatment follow-up.
- Collect and analyse patient feedback to identify areas for improvement and implement necessary changes.
- Utilise CRM software to manage patient records, appointments, and communications effectively.

4. Marketing and Promotion:

- Collaborate with the marketing team to develop and execute marketing campaigns, both online and offline.
- Assist in the creation of marketing materials such as brochures, flyers, and newsletters.
- Monitor and track the effectiveness of marketing initiatives, providing regular reports and recommendations.

5. Team Collaboration:

- Work closely with the clinic's healthcare professionals to understand their expertise and areas of specialisation, effectively promoting their services.
- Collaborate with the administrative team to ensure seamless patient scheduling and coordination.

Qualifications:

- Proven experience in marketing management, preferably in the healthcare or wellness industry.
- Excellent written and verbal communication skills.
- Strong knowledge of marketing channels, analytics tools, and trends.
- Ability to create engaging and creative content.
- Experience in event planning and community outreach.
- Familiarity with customer relationship management (CRM) software.
- Exceptional organisational skills and attention to detail.
- Self-motivated, enthusiastic, and capable of working independently as well as part of a team.
- Passion for healthcare, physiotherapy, and Pilates.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $90,000.00 per year

**Benefits**:

- Free drinks
- Gym membership

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Annual bonus

Ability to commute/relocate:

- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Medical practice management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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