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Banking Consultant

4 months ago

Gold Coast, Australia Suncorp Group Full time

**Banking Consultant**
**Pacific Fair Branch**

Our Banking Consultants provide outstanding levels of sales and service supporting customers via inbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

**What you’ll do**
- Deliver customer obsessed service that drives customer satisfaction and first call resolution.
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
- Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes.
- Contributes to a team culture that is balanced across people, customer, risk and performance.
- Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.

**What you’ll bring**
- Experience in delivering high quality customer experience.
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer and risk measures.
- Effective interpersonal and communication skills (written& verbal).
- Demonstrated ability to work as a supportive team member.
- Committed to self-development and opportunities to increase capability in role.
- Computer literacy and navigation skills.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths.
- **Employee discounts - **We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that’s good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities

**Advertised**: 28 May 2024 E. Australia Standard Time
**Applications close**: 09 Jun 2024 E. Australia Standard Time