Library Courier

Operate an efficient courier service for the distribution of library materials and supplies
between all Library service points and library headquarters, and the delivery of other
materials between Council Headquarters, Blue Mountains Councilors, Blue Mountains
Cultural Centre, Family Day Care Centres, Leisure Centres, Blaxland Waste Management
Facility, Visitor Information Centres, Springwood Office, Katoomba & Springwood Depots
and Stores as required.
Provide effective client liaison, Library services including circulation, and pick-up and drop off
materials for the Home Library Service.

**RELATIONSHIPS**

**Reports to**: Position Title Library Outreach & Marketing Coordinator

**Reports to**: Position Number P00845

**Staff Responsibility**:N/A

**Key Internal Relationships**:Library Services staff; Volunteers; Other relevant council
staff

**Key External Relationships**:Members of the public

**KEY RESPONSIBILITIES**:

- Pick-up, sort and deliver circulating Library materials between all Library branches and

Library headquarters.
- Pick-up and deliver materials between Council Headquarters, Blue Mountains Cultural

Centre, Family Day Care Centres, Leisure Centres, Blaxland Waste Management
Facility, Visitor Information Centres, Springwood Office, Katoomba & Springwood Depots
and Stores.
- Drive the library vehicle in a safe manner, obeying all traffic rules and regulations.

Ensure cleanliness of vehicle, check tyre pressure, water, oil and fuel levels on a regular
basis. Report all malfunctions and accidents to the Team Leader - Mechanical and Fleet
Coordinator.
- Deliver Stores items to all library Branches and library Headquarters.
- Deposit money with cashier for library branches, as required.
- Deliver and pick-up items to Home Library Service customers according to delivery

schedule, as required.
- Issue Library materials, place reserves and liaise with other Library staff regarding Home

Library Service customer deliveries.
- Liaise with Home Library Service customers regarding delivery and pick-up of materials.
- May be requested to assist at any of the Library branches.
- Contribute to help Council deliver its sustainability goals.

**Guiding Principles**:

- We act as one organisation responding to the changing needs of our community while
- protecting and enhancing our World Heritage environment- We are strategy led, driven by our Community Strategic Plan with clear priorities and
- focus- We are service focused we continuously improve service provision and provide excellent
- customer service- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation, operations and
- culture for our employees, our community and our environment- We are a socially, environmentally and financially sustainable organisation, living within

our means, ensuring best value resource allocation

These Guidelines complement the Council’s adopted Values of: Work Together; Work Safe
Home safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting
Community

**Workplace Health & Safety**
Ensure compliance with WHS obligations and responsibilities as outlined in Council’s policies
and procedures and under the relevant WHS legislation. These include but are not limited to
identifying potentially unsafe situations or work practices and notifying your Supervisor or
Manager (or the Health, Safety Manager/Area Safety Representative); never performing a
task that you believe is dangerous or for which you do not have the experience, or have not
received appropriate instructions and training or where the correct equipment to carry out the
task safely is not available; always work in a safe manner and in accordance with safety

instructions, where applicable; use the work equipment supplied for the job, in accordance
with the manufacturer's instructions), and any personal protective equipment, which the
Council deems necessary and has provided; be safety aware and report any actions to your
line manager which will assist the Council to meet its legal workplace health and safety
obligations.
You have the right to cease or direct cessation of unsafe work. In addition you are required at
all times to comply with Councils Asbestos Management Plan and Policy.

**COMMUNICATION**
The position is required to communicate with a broad range of customers in remote
locations. This will include providing advice and relaying and receiving information. The
position will need to be able to deal with difficult customers and resolve promptly where
possible.

**JUDGEMENT & PROBLEM SOLVING**
The position is required maintain a high level of customer service at all times.
Identify ways of making the functions more efficient as the work load can vary and must be
completed daily.
The position must follow established procedures and identify when these need to be
reviewed and/or revised.
The position must deal with complaints from customers and identify and respo