Application Specialist

2 months ago

Sydney, Australia Sectra Full time

Sectra is one of the world’s leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making customers’ diagnostics more efficient and contribute to proven improved care outcomes for patients. We understand that knowing how to use our products in the best and most effective way is just as important as the product itself. Therefore, we support our customers from beginning to end, and even beyond, to ensure full customer satisfaction.

Provide on-site and web-based training as well as classroom training.
Make new site deployment configurations and workflow analysis.
Create internal and external documents.
Be part of a team with good colleagues, where you are responsible for helping our clients with operating support, configuration and training in Sectra’s IT solutions.
Help our customers with workflow analyses and business improvements to make them as effective as possible in their daily work
Your daily work will be carried out in close cooperation with Sectra’s customers and end users in the ANZ region which means regular travel and work at the customers’ premises.''

Life at Sectra

You will be part of Sectra ANZ, working across Sales, Deployment and Support Departments for our market. Your work here at Sectra will have a direct impact on our mission to create solutions that are beneficial for life. Our culture is focused on principles of transparency, personal empowerment, and collaboration. We prioritise your professional and personal development.

We offer

A professional workplace with fantastic colleagues, who also have fun at work.
A work environment where your voice will be heard and where your efforts make a difference.
The ability to work with products that bring real benefits to society.
An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects.
An international environment with the opportunity to work in, or with, other countries and cultures.
Work with great people
ERWIN KRIKKEN
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
AHMED AOUICHA
Support Engineer
"My passion is helping people, and I like the responsibility that comes with my role."
HANNA BÄCKER
First Line Support and Upgrade Coord
"Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients' lives."
ELIN HÄGER
Technical Project Manager
"I really like that my role at Sectra is combined leadership with in-depth technical knowledge of our products."
Skills & Requirements

At Sectra, we hire for attitude and ability - train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also look for good communicators who have the ability to interact with colleagues, partners and customers in an effective, clear and constructive way.

**To perform well in this role, we want you to have**:
A Bachelor’s degree in health/IT with a strong academic performance.
Fluent in English both verbally and written.
Strong communication and collaboration skills.
A strong interest in usability and medical IT.
Have excellent customer service skills as well as verbal, written, listening and presenting skills.
Self driven and an accountable personality.

**In addition, we consider it as an asset if you also**:
Previous experience with PACS implementations.
Experience in the use of PACS and its configuration.
Have experience with other cultures and countries
Have interests besides work such as music, sports, horseback riding etc.

**Other information**:
Great Place to Work

Making a difference

Great colleagues

Personal development

Innovation & technology

Global environment

Working close to customers

About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.

One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having

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