Membership Consultant
2 weeks ago
**What makes us, us**
Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we’ve grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the community.
We support your Real Wellbeing so you can better support our members’ and customers’ wellbeing journey
There are four key attributes that set us apart:
- **Good people**: We strive to set ourselves apart through the capability, warmth and expertise of our people.
- **Wellbeing experts**: Our breadth of capability enables us to provide smart solutions and services across all domains of wellbeing.
- **Long-term commitment**: As a member-owned company, we’ve been focusing on long-term outcomes and single-minded dedication to our members and customers since 1840.
- **Driving positive impact**: Everything we do is focused on making a positive difference at a personal, community and societal level.
These pillars are infused with our values of **bold**, **warm** and **honest**
**Our Opportunity**
As a Membership Specialist, your primary goal is to support the overall growth of the Australian Unity health fund. Your strong customer service ethos, combined with an incredibly supportive environment, will enable you to make recommendations to Australian Unity Private Health Insurance members that suit their needs.
Creating genuine connections with our members by building immediate rapport is key, as you will be helping customers buy health insurance products. This role will enable you to connect with our current member base and identify how we create value as a member with Australian Unity.
**What you will do**
- Recommending and authorising membership decisions within agreed authority limits
- Ensuring appropriate escalation for queries that require a more detailed response. Providing all relevant information to person managing escalation to ensure efficient resolution
- Adhere to standard templates, procedures and protocols to compliance requirements
**What we are looking for**
- Experience within a customer-centric contact centre or back office environment is highly desirable
- Excellent time management and prioritization skills balanced with an eye for producing work at a high standard of detail
- Great analytical skills and an eye for detail
**Our Benefits**
You will enjoy a range of great employee benefits and rewards including:
- Competitive Remuneration and variable bonus
- A range of attractive product and service discounts from Australian Unity’s Retail and Wealth Management portfolio - including health insurance and banking products
- Flexible Working Arrangements including Work-From-Home days with a real work-life balance
- Available access to LinkedIn Learning courses through our great Learning platform
- Additional paid Wellbeing and Volunteer leave days yearly
**Where to from here?
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