Customer Service Representative Immediate Start

4 weeks ago

Ballarat, Australia Sharp & Carter Full time

Ballarat Location | Full time Monday - Friday offering $30-35ph
- Work for a organization where no two days are the same
- Work alongside a team of professionals passionate about continual improvement

**About the role**:
Are you passionate about providing exceptional customer service? Do you have a keen interest in the community sector? We are seeking talented individuals to join our team as
**Phone-based Customer Service**
**Representatives** in this dynamic and fast-paced role.

Our client is committed to delivering outstanding customer experiences. They believe in building long-lasting relationships with their clients and providing them with top-notch assistance in managing their needs. As a Phone-based Customer Service Representative, you will play a crucial role in ensuring our clients receive exceptional service and support.

**Responsibilities**:

- Answer incoming calls from customers and address their inquiries, concerns, and requests promptly and professionally.
- Troubleshoot and resolve client issues empathetically, ensuring customer satisfaction.
- Follow company guidelines and compliance standards to ensure data security and privacy.
- Collaborate with team members to improve customer service processes and enhance overall client satisfaction.

**Qualifications**:

- Prior experience in customer service, preferably in the community services sector.
- Excellent verbal communication skills with a clear and professional phone manner.
- Exceptional problem-solving, active listening and analytical abilities to address client issues effectively.
- Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.

If you are passionate about customer service, possess a strong interest in helping other, and thrive in a team-oriented environment, we want to hear from you. Join a passionate team of dedicated professionals and make a positive impact on customer journeys. For any further questions please contact Holly Isherwood on 0459 699 108.

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