Pre Departure Services Consultant

5 months ago

Cheltenham, Australia APT Travel Group Full time

**ABOUT US**

The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented Pre Departure Services Consultants to join our team in helping to continue to set the benchmark in the industry. If you are wanting to kick-start your career in travel, this is the perfect entry level opportunity.

**THE ROLE - based in Cheltenham, Melbourne**

Your role as a Pre Departure Services Consultant is to coordinate all documentation and procedures required for our passengers upcoming tours. Your duties include, but are not limited to:

- Issuing Passenger Documentation
- Packing Merchandise
- Moving Stock
- Adhoc Administration
- Taking Payments
- Inbound and Outbound Phone Calls
- Collecting Personal Data
- Assisting reservations team with queries

**ABOUT YOU**
- You are passionate about delivering exceptional customer service
- An understanding of the travel industry and systems is desirable
- Excellent attention to detail is a must
- A willingness to learn and aid other departments
- An ability to multitask and manage various tasks simultaneously

**OUR VALUES**

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- ** Genuine service** - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- ** Better together** - We are better when we connect and collaborate, valuing all opinions
- ** For tomorrow** - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- ** Celebrate the moments** - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

**WHAT WE OFFER**
- Flexible work place culture with working from home opportunities
- Monday to Friday, 9-5, no weekends. However overtime for additional hours worked - if required
- Chance to give back via our work place giving initiatives through our One Tomorrow Foundation
- Learning and development opportunities
- Great team environment throughout the company
- Onsite parking, close to public transport, shops, cafes and close to Southland

Due to some of the responsibilities that come with this position, a hybrid model of work applies to this department.

As a result, you will be required to work in our head office in Cheltenham a minimum of 3 days a week.

If this sounds like the role for you, please click **APPLY** now and send through your resume and a cover letter outlining your relevant experience.

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