HR Advisor

4 months ago

Parramatta, Australia NSW Government -Operations Group Full time

**Ongoing Full-Time**
- **Location: Parramatta / Hybrid work options**

**About the Department of Education**

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

EDConnect is the Department’s Shared Service Centre, delivering integrated transactional and advisory services (shared services) for the Department. Organisational performance in EDConnect is underpinned by ‘The EDConnect Way’ culture - we keep the customer at the centre of everything we do; we collaborate with and support each other to succeed; we take ownership of our work to ensure a quality outcome is delivered; we communicate transparently and listen actively; and we are accountable to each other to develop and grow

**About the role**

The HR Advisor role develops and leads the Shared Services HR, Organisational Management (OM) team to deliver excellent customer service and specialist support, facilitated by strong customer relationships and working collaboratively with team members to promote consistent, high-quality service delivery.

This role requires a deep understanding of customer needs and draws upon previous experience and specialist knowledge to effectively resolve internal and external customer enquiries in a timely and professional way.

The team maintains structure, position and employee data in SAP to align with legacy systems to support workflow and access for staff in schools and corporate locations. Team responsibilities include undertaking SAP and legacy system maintenance to reflect business needs, provisioning of contingent labour employees into SAP, and providing expert guidance and support for our customers to resolve issues related to organisational change, workflow, roles or access.

**Essential requirements of the role**
- Tertiary qualifications or relevant experience in Human Resource Management, Organisational Psychology or a relevant discipline and/or demonstrated successful experience in stakeholder/customer engagement in a Shared Services environment
- Effective execution of the day-to-day activities of the HR function, following directions and consulting with the supervisor where required
- Demonstrated understanding of and commitment to the value of public education

**Key knowledge and experience**
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
- SAP skills advantageous

**About you**

To be successful in the role, you will have:

- Leadership skills
- Well-developed analytical skills and proven ability to identify risks and offer solutions
- Highly developed written communication and interpersonal skills
- Excellent organisational, planning and project management skills in managing daily tasks to achieve results and meet competing priorities
- A can-do attitude


**Benefits**
- Opportunity to make a difference at Department of Education
- Flexible work-life balance
- Competitive salary
- 35 hour week

**How to apply**

Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:
**Targeted Question 1**

Tell me how you ensured your team was aligned to what you wanted to achieve? Give me a specific example of how you have gone about giving your team a sense of purpose.

**Targeted Question 2**

Outline a difficult customer service situation that you had to deal with and how you managed the situation and what was the outcome.

**Closing date**: Thursday 10 August at 11:59pm.
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months._

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