Front Office Team Leader

5 months ago

Coolangatta, Australia Accor Apartments & Realty Full time

Located on Marine Parade overlooking the celebrated surf beaches of Kirra, Greenmount and Rainbow Bay, Mantra Coolangatta Beach offers holiday accommodation with studio, one, two, and three bedroom apartments. In your downtime, enjoy the laid-back lifestyle of the Southern Gold Coast by heading down to the beach, or visiting one of the many pubs, clubs, or restaurants along the foreshore and surrounds.

Purpose
As the Front Office Team Leader, your role is pivotal in shaping exceptional guest experiences and ensuring the smooth operation of our front desk. With your enthusiastic guidance, you will inspire the Front Office crew to excel in their roles and consistently deliver outstanding customer service. Your leadership style is not only supportive but also fun and stylish, injecting a sense of enjoyment into every day.

Primary Responsibilities
- Lead the Front Office team collaboratively, jointly crafting unforgettable service experiences
- Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles
- Extend the warmest welcome, providing training to on-board new team members
- Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude when addressing challenges

Skills and Experience
- Experience as a Guest Service Agent or Receptionist, ready to flex your leadership skills and take the next step in your career
- The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
- Willingness to embrace a flexible rotating roster, embracing the occasional evening, weekend and public holiday shift
- Proactive problem solver with a knack for delivering exceptional guest experiences through creative approaches

Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

  • Front Office Receptionist

    5 months ago

    Coolangatta, Australia Resort Coolangatta Full time

    An exciting opportunity has become available for a Front Office Receptionist who strives in providing excellent customer service, building rapport and is looking to grow their career in the Hospitality Industry. Your main responsibilities will include: - Receiving and processing reservations, checking in/out guests - Meeting and greeting all guests and...

  • Front of House Staff

    1 month ago

    Coolangatta, Australia Cinebar Licensed Cinemas Full time

    Love customer service and bartending, but tired of working graveyard hospitality shifts? We have an opportunity for you. Cinebar Coolangatta is a restaurant-style cinema located in The Strand. We are seeking experienced Front of House staff members to bring our brand-new venue to life and represent the face of our organisation. As a Front of House staff...

  • Front of House All-rounder

    5 months ago

    Coolangatta, Australia Cooly Food Culture Full time

    **About Us**: Our Philosophy is to create the finest and most wholesome hand-crafted baked goods on a daily basis. Using organic, sustainably sourced and as local as possible ingredients. COOLY FOOD CULTURE will be an ethically driven business supporting local communities and vendors through opportunity and consideration for environmental sustainability....

  • Restaurant Leader

    1 month ago

    Coolangatta, Australia Grill'd Full time

    Lead a High-Energy Team at Grill'dWe're seeking a Restaurant Manager to lead our teams in Grill'd Tweed Heads and Coolangatta. As a Restaurant Manager, you'll be responsible for leading and mentoring a large team of enthusiastic team members to deliver great burgers and an awesome customer experience.Key Responsibilities:Lead, support, and manage your team...

  • Restaurant Team Lead

    3 weeks ago

    Coolangatta, Australia Grill'd Full time

    Are you a hospitality leader looking for a new challenge? We're seeking a Restaurant Team Lead to join our team at Grill'd in Tweed Heads and Coolangatta.As a Restaurant Team Lead, you'll be responsible for leading and mentoring a large team of enthusiastic team members to deliver great burgers and an awesome customer experience.Leading, supporting, and...

  • Restaurant Team Lead

    3 weeks ago

    Coolangatta, Australia Grill'd Full time

    Are you a natural leader with a passion for delivering exceptional customer experiences? We're seeking a skilled Restaurant Manager to join our team at Grill'd Tweed Heads and Coolangatta.As a Restaurant Manager, you'll be responsible for leading and mentoring a large team of enthusiastic team members to deliver great burgers and an awesome customer...

  • Restaurant Leader

    1 month ago

    Coolangatta, Australia Grill'd Full time

    Lead Our Team as a Restaurant Manager at Grill'dWe're on the hunt for a Restaurant Manager to lead our teams in Grill'd Tweed Heads and Coolangatta. As a Restaurant Manager, you'll be responsible for leading and mentoring a large team of enthusiastic team members to deliver great burgers and an awesome customer experience.What You'll Do:Lead, support, and...

  • Restaurant Team Lead

    3 weeks ago

    Coolangatta, Australia Grill'd Full time

    Calling all hospitality professionals! We're seeking a Restaurant Team Lead to join our team at Grill'd in Tweed Heads and Coolangatta.What's in it for you?We're a family-oriented company where being yourself is highly valued.We're flexible and understand that life exists outside of work. Whether you're studying part-time, playing sports, or have family...

  • Grill'd Team Member

    2 weeks ago

    Coolangatta, Australia Grill'd Full time

    About Grill’d At Grill’d, we offer an experience that goes beyond just nutritious burgers. Our ambiance and customer service are key to making our restaurants a great place to visit. We operate over 160 locally-minded restaurants around the country. As a Grill’d Team Member, you will be the face and hands behind our brand. Your role will involve...

  • Team Members

    5 months ago

    Coolangatta, Australia Zambrero Full time

    **Fun, friendly culture** **Roll with us and make a difference** **Development opportunities - become the next leader in our team** **We are on the hunt for great people like you to join our Zam fam at our **Coolangatta** restaurant!** **About Us** **We are Zambrero. Australia's largest Mexican franchise offering healthy, fresh food while fighting world...

  • Hospitality Team Member

    3 weeks ago

    Coolangatta, Australia Grill'd Full time

    **About Grill'd**We're a fast-paced, fun, quick-service casual dining restaurant looking for awesome people to join our crew at Grill'd Coolangatta.**What's Involved?**Providing an amazing Grill'd experience front of housePrepping quality ingredients in the kitchen with loveBecoming a whizz at all stations (chips, buns, dress bench, grill, wrap, floor &...

  • Team Member

    5 months ago

    Coolangatta, Australia Grill'd Full time

    **TEAM MEMBER (TRAINEE)** **About Grill’d** Grill’d is so much more than just nutritious burgers; it’s an experience - made up of great ambiance and of course, brilliant customer service. We now operate over 160 locally-minded restaurants around the country! We’re looking for awesome people to join our crew at Grill'd Coolangatta. **What’s...

  • Hospitality Team Member

    3 weeks ago

    Coolangatta, Australia Grill'd Full time

    About Grill'dWe're a casual dining restaurant that's passionate about serving nutritious burgers and providing an amazing customer experience. We're looking for a team member to join our crew at Grill'd Coolangatta.As a team member, you'll be the face and hands behind our brand, providing exceptional customer service and working collaboratively with our team...

  • Early Childhood Education Leader

    3 weeks ago

    Coolangatta, Australia Lady Gowrie Child Centre Full time

    About UsTwin Towns Kindergarten is a not-for-profit organisation operated by a committee of dedicated parent volunteers. We are affiliated with Lady Gowrie Queensland and have a proud connection with our local and Indigenous community.Our VisionWe strive to provide a nurturing and inclusive environment that encourages children to explore and discover. Our...

  • Transactional Services Officer

    2 months ago

    Coolangatta, Australia NRMA Parks and Resorts Full time

    **Company Description** - ** Contract role until 28 February 2025 - 2 positions available**: - Based at our stunning beachfront office in Coolangatta, you can watch the whales pass by from your desk, or feel the sand between your toes during your lunch time walk - We know life isn't just about work. That's why this is a hybrid role - to help you find the...

  • Team Member

    5 months ago

    Coolangatta, Australia Grill'd Full time

    TEAM MEMBER (TRAINEE) About Grill’d Grill’d is so much more than just nutritious burgers; it’s an experience – made up of great ambiance and of course, brilliant customer service. We now operate over 160 locally-minded restaurants around the country! We’re looking for awesome people to join our crew at Grill'd Coolangatta. What’s...

  • Team Member

    3 weeks ago

    Coolangatta, Australia Grill'd Full time

    **About Grill'd**We're a locally-minded restaurant chain with a passion for serving nutritious burgers and providing an exceptional customer experience. We're looking for a talented Team Member to join our crew at Grill'd Coolangatta.**Key Responsibilities:**Be the face and hands behind our brand, providing an amazing Grill'd experience front of house.Prep...

  • Restaurant Team Member

    5 months ago

    Coolangatta, Australia Grill'd Full time

    **TEAM MEMBER (TRAINEE)** **About Grill’d** Grill’d is so much more than just nutritious burgers; it’s an experience - made up of great ambiance and of course, brilliant customer service. We now operate over 170 locally-minded restaurants around the country! We’re looking for awesome people to join our crew at Grill'd Coolangatta. **What’s...

  • Restaurant Team Lead

    2 weeks ago

    Coolangatta, Australia Grill'd Full time

    Are you a natural leader with a passion for delivering exceptional customer experiences?We're seeking a Restaurant Manager to lead our teams in Grill'd Tweed Heads and Coolangatta.As a Restaurant Manager, you'll be responsible for:Leading and mentoring a large team of enthusiastic team members to deliver great burgers and an awesome customer...

  • Retail Business Director

    4 days ago

    Coolangatta, Australia Ghanda Clothing Full time

    About the RoleWe're seeking a highly skilled Retail Store Manager to lead our team in Coolangatta, QLD.This is an excellent opportunity for a motivated and experienced leader to join our Ghanda Clothing family and drive business growth.Key ResponsibilitiesTeam Leadership: Directly responsible for leading, coaching, and training a team of up to 35...