Care Manager

3 months ago

Brighton, Australia Right at Home Full time

**Description**:
The Care Manager (Registered Nurse) will oversee the care and coordination of all allocated Client/Participant related activities within the
Right At Home service ensuring that a high quality of consumer directed care is delivered to all Client/Participants within the
statutory requirements.
Care Management is a ‘mission critical’ responsibility for the delivery of care to the company’s Client/Participants. This includes the
recruitment, training and quality control of carers and the related systems and processes.
In addition to Care Management this role will help develop relationships with hospitals, clinics, and care facilities with a view to
delivering care services to meet the market.
- Client/Participant Focus
- Dealing with a range of disabled, seniors and frail elderly customers and their families daily, this role will handle

anything from information requests, feedback, general enquiries to complaints.
- Serves as a liaison between referral sources, families, carers, and administrative staff members.
- Ensure all Client/Participant contact is managed in an empathetic, friendly, interested and patient manner to quickly

build rapport, trust, and confidence in Right at Home to ensure a positive and professional Client/Participant experience
every time.
- Use a variety of superior interpersonal communication skills to deliver genuinely respectful Client/Participant

engagement including active listening, gaining all customer details, information gathering, problem analysis and solving,
persuasiveness, and negotiation.
- Provides Client/Participant and family education on the nature of services that are available and the effect and benefit of

the care plan.
- Prepares in-home care assessments and care plans to best meet Client/Participant requirements.
- Performs the duties of a nurse or allied health professional as needed (if within scope).
- Monitors the quality of Client/Participant care including compliance with all Right at Home care and clinical policies and

procedures.- Approves the supply of medical devices and aids as required by Client/Participant in line with RAHA policies and
processes.
- Allocates Care Coordinators to Client/Participant’s based on needs, risks and appropriateness of clinical need and

supervision requirements.**Qualifications**:
Current AHPRA registration

Appropriate qualifications and a demonstrated commitment to the Aged Care Sector and the Home and Community Care
environment

Proven ability to assess, plan, implement and evaluate care and services for Client/Participants in the In-Home Community
Care environment.

Demonstrated ability to assist in the provision of holistic Client/Participant centered care using a systematic approach

Demonstrated ability to communicate effectively with Client/Participant s/ significant others and other members of the Care
Team.

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