Personal Banker

4 weeks ago

Adelaide Region SA, Australia Suncorp Group Full time

**Suncorp Group is looking for a motivated Personal Banker to provide outstanding levels of sales and service to our customers. Join our team at our Adelaide branch on a part time basis.**

**This role is a minimum of 27.5 hours per week with the opportunity to flex up to 37.5 hours based on business demand.**

Our Personal Bankers provide outstanding levels of sales and service to our customers within our customer channel at Suncorp. In this role, you will interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer’s best interests at heart.

**What you’ll do**
- Interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customers best interests at heart.
- Provide brilliant interactions to help build the futures & protect what matters for our customers, both through digital and telephony channels.
- Resolve customers queries first time so that they don’t need to contact us again for the same purpose regardless of the channel where you are interacting with the customer.
- Make the right decisions & do the right thing for our customers in accordance with process, procedures & risk appetite.
- Contribute to growth in the bank, across both lending and deposit portfolio’s as well as through effective insurance interactions for customers.

**What you’ll bring**
- Prior banking experience would be very advantageous.
- Experience working in a face-to-face customer service role.
- Cash handling experience highly regarded.
- Eagerness to learn, grow and want to build a career within the banking industry.
- Attention to detail - accurately checking and processing tasks and showing concern for all aspects of the role.
- Change Management - ability to recognise, understand and support need for change and anticipate the impact on both the team and self.
- Planning and organising skills - establishing a process to complete goals (either personal or for others) and allocating appropriate resources to achieve such goals.
- Problem solving - ability to seek out information and break down problems and situations into simple lists of components, options or alternatives.
- Rapport Building - use interpersonal style to establish and develop relationships.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that’s good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities

**Advertised**: 29 Aug 2023 AUS Eastern Standard Time
**Applications close**: 08 Sep 2023 AUS Eastern Standard Time

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