Guest Service Agent

4 days ago

Penrith, Australia Quest Penrith Full time

**Looking to dive head first into one of the busiest Apartment Hotels in Penrith, where creating positive guest experiences is our number one goal?**

**Are you looking to learn or refine your customer service art-form?**

**Hands up if interested**

Quest Penrith offers a stunning new accommodation experience for business, leisure and pawfect (yes, we accept pets) travelers in the heart of Penrith and is located in the developing regional hub of Penrith, a short stroll from Penrith Railway station and Westfield Penrith. Featuring 115 apartment hotel rooms with allocated Pet-friendly apartments and services.

Be part of a diverse & high-energy hotel team whom work together to provide exceptional experiences for our guests.

Quest Penrith has exciting opportunities available for hungry, humble, and smart individuals to join its dedicated Front Office Team. There will be significant opportunity for those seeking to plant themselves into a team-based environment with opportunities for cross-training and succession into leadership positions if the drive is seen.

This role requires flexibility to work a rotating roster which contains various shifts between 7AM to 11PM, alongside On-site Night Manager shifts. An RSA Certificate is required to join the team and your First Aid + CPR Certificate is highly desirable.

Being a lover of pets also helps. We call on you, animal lovers

**The Role**

Involves all aspects of Front Office, including providing professional yet friendly and personalised customer service experiences for our guests Responding to accommodation enquiries and taking part in the reservation process whilst understanding the unique requirements each traveller (and at times, their pets’) needs. Ensuring the smooth running of the reception desk in support of your colleagues alongside assisting within the Events & Conferencing space.
No day is the same that is for sure, and you will become an adapt all-rounder

Will demonstrate a true passion for customer service whom strives to provide positive experience for all our guests. Strong skills in promoting and selling accommodation with a keen understanding of providing our customers with the answers they need.
Excellent communication, interpersonal and time management skills, a keen eye for detail, high standards of personal presentation, a team player with a kind heart towards animals.

**The Opportunity**

The role presents a great opportunity to work within a vibrant new property under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends’ rates for leisure accommodation with Quest nationally, team incentives, and opportunities for internal movements to leadership roles if the interest is shown. Further, celebratory events are always a bonus

**Applications**

To apply, please complete below personality test and direct your:

- Personality Test Results,
- Resume and
- Letter of Application / CV

to Sophia Roxas, Front Office Supervisor:
**Job Types**: Full-time, Casual

**Salary**: $27.00 - $35.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
- Shift work

Supplementary Pay:

- Overtime pay
- Penalty rates

**Education**:

- High School (Year 9-11) (preferred)

**Experience**:

- Hotel: 1 year (preferred)

Licence/Certification:

- RSA (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (preferred)

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