Client Services Officer

4 weeks ago

Maroochydore, Australia Clarke McEwan Accountants and Business Advisors Full time

**CLIENT SERVICES OFFICER/ADMINISTRATION ASSISTANT**

**About the Firm - Clarke McEwan**

We are a well-established accounting and business advisory firm that has now entered into the 28th year of operation. We aim to assist our clients with managing every aspect of their business while establishing & maintaining a close one-on-one partnership. We offer a range of services including but not limited to business & management consultancy along with all things related to tax & accounting. We understand that our clients each have a unique situation & we tailor our assistance to suit their needs.

**About the Role - Client Services Officer**

This full-time position (8.30am to 5.00pm) is located on the beautiful Sunshine Coast, in the heart of Maroochydore. We are seeking a client focused superstar who can support reception and our team with general administration and housekeeping duties as required. We are looking for an upbeat and vibrant professional who has the following qualities:

- Exceptional attention to detail & accuracy
- Excellent written & verbal communication skills
- Brilliant phone manner & personable skills
- Willingness to learn, show initiative & be a positive ‘team player’ who is willing to contribute
- Positive & upbeat attitude
- High standard of ethics, confidentiality & professionalism
- Excellent time management with the ability to multitask
- Responsible & outcome focused
- Is tech-savvy - there is no need to be an expert, but you must be proficient
- Flexible, adaptable, & dependable

Your duties as our Client Services Officer will include but are not limited to:

- Be the first point of contact which includes greeting visitors at reception along with answering & screening incoming calls in a professional manner
- Maintain presentation & cleanliness of areas including - reception, meeting rooms, boardroom & kitchen
- Collect & log mail daily, along with arranging the despatch of outgoing mail
- Collate & send year-end client information (including cover letters, documents for signing, invoices etc)
- Assist with creating jobs in workflow to track the progress of tasks which helps our accountants knowing where their priorities lie
- File & maintain confidential documentation
- Process lodgements to the Australian Taxation Office
- Complete ad-hoc tasks as requested by Management

Please be aware that our successful applicant will possess the following:

- 1 - 2 years office administration experience (it will be highly regarded if this is within the accounting industry)
- Excellent skills in Microsoft Office, including Word, Excel, Outlook
- Knowledge in the use of Handisoft Suite will be advantageous

**Job Types**: Full-time, Part-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person

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