Warranty Clerk

Our client is a long established and prominent dealership network in Victoria. They are seeking a nexperienced Warranty Clerk to join their team in Seaford.

This full-time position is suited to individuals with previous dealership** **warranty claims experience who are seeking to work in a busy environment..

**Key responsibilities include**:

- Determining validity of warranty claims
- Processing and submitting warranty claims and repair orders
- Liaising with manufacturers on vehicle warranty, parts warranty, and policy claim entitlements
- Reconciliation of warranty ledgers
- Maintain storage, forwarding and disposal of replaced warranty vehicle parts
- Ensuring warranty claims completed in accordance with manufacturer and dealership warranty policies and guidelines
- Facilitating all warranty related issues including working with vendors and manufacturers to receive replacement vehicle parts
- Effectively liaising with our workshop staff to ensure we provide the best service to our customers
- Previous warranty claims management experience
- An understanding of automotive parts and cars
- Strong interpersonal and communication skills
- Experience using Pentana/ERA highly desirable
- Attention to detail and the ability to follow processes
- Effective conflict resolution skills
- Sound organisational skills
- A focus on providing excellent customer service

A competitive remuneration package, including salary and commissions, will be negotiated with the right applicant.

If you have the relevant experience and the desire to be part of one of the biggest and best dealership groups in Melbourne, please forward your resume.

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