Dental Receptionist

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the Role**

As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of the Dental Centre as an HCF brand advocate.

**Key responsibilities**
- Providing courteous, prompt and correct responses to all enquiries received
- handling bookings and managing appointments
- Raising accounts and receipt payments
- Complying with HCF Dental Quality Management System and HCF policies and procedures
- Maintain a clean and safe clinical environment
- Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.

**About you**

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

- Proven experience in a customer-facing receptionist role
- Previous experience working in a dental centre is highly regarded
- Experience in maintaining appointment booking and account systems
- Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis)
- Strong communication skills to build rapport with patients
- Good time management and high attention to detail
- Excellent listening skills and teamwork mentality
- Experience with many different types of insurance and their coverage plans

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

**Benefits**
- 50% subsidy on HCF Private Health Insurance
- 18 weeks Parental Leave for all genders
- 6 additional leave days to support your wellbeing and medical needs
- Mental Health & Wellbeing programs
- Discounts to pet, life, travel and general insurance

**Come and join our HCF team**

A career with us