Learning Lab Specialist

2 weeks ago

North Sydney, Australia Lumination Full time

Lumination is an immersive technology company on a mission to revolutionise the way we teach, learn and work.

We provide immersive technology solutions to Education, Government, Defence and Enterprise. Our focus is on the use of technology to disrupt the traditional classroom, through immersive reality learning and extended reality training simulations.

As a Learning Lab Specialist at Lumination you will take responsibility for the installation and support of our immersive virtual reality Lumination Learning Labs at our client sites across NSW, including providing technical assistance and advice throughout and after the install process.

As an integral member of the Operations team, you’ll juggle multiple projects and deadlines, overcome obstacles and ensure our clients have a fully installed Learning Lab on time, every time.

Joining Lumination, an immersive technology leader with a consistent record of client success, you’ll receive extensive ongoing training to ensure you become a technical expert of all things Lumination.

**A day on the job will see you**:

- Installing unique immersive technology and other technical installations that integrate seamlessly with existing infrastructure
- Liaising with clients and the internal Operations team to advise on Lumination Learning Lab spaces
- Recommending suitable hardware and software solutions based on industry experience
- Providing sound technical advice both on site and remotely
- Championing learning lab implementation and support
- Daily communication with the Project Manager for site task updates and risks, issues and opportunities
- Working with a range of clients and acting as the point of contact for technical enquiries
- Learning and experiencing the Lumination immersive technology first hand
- Providing all on-site support to all NSW Labs, and to some interstate Labs
- Providing exceptional service to our clients, providing guidance and support throughout the installation process
- Acting as a conduit between contractors and clients to ensure that the product fulfills all of our client expectations and fits with their vision
- Driving innovation to ensure that our Lumination Learning Labs are dynamic, and constantly evolving to be world-class
- With the support of our IT team in SA, providing local IT support to our Sydney office

**To impress us you’ll need**
- A tertiary qualification in ICT / AV or similar
- A minimum of 3 years experience in delivering design and solutions to clients, on-site tech installations and/or support of ICT/AV systems
- Experience in building and configuring PC’s and ICT hardware
- A passion for and understanding of best practice when using emerging technologies in the classroom, or educational setting
- In-depth knowledge of audio visual systems/programs, ICT and VR systems
- Ability to work autonomously and as part of a team, and a ‘can-do’ attitude to tackle challenges and hurdles
- Customer service skills and the ability to build positive relationships with clients and colleagues

**Salary, Benefits and Perks**:

- Generous salary + bonus + super
- Access to our employee share scheme (we all share in our success)
- Access to employee share purchase program (for the Warren Buffets amongst us)
- Flexible work environment and hours
- Mobile + internet services to support you in your role
- Laptop + all the newest immersive tech at your fingertips
- Ideal office locations (city fringe urban hubs with ample parking and transport options)
- Gym membership or physical wellness initiative (up to $85 per month)
- Mindfulness and meditation training
- Fully funded education and professional learning programs
- Onsite group fitness classes at all Lumination office locations
- Access to employee discount program (major retailers, restaurants, utilities, experiences and more)
- Flexible public holiday swap option - swap up to 2 public holidays a year for those that are more meaningful to you
- Free annual Skin Cancer Screening

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