CRM Specialist

**Job ID**: 257364

**Date posted**: 13/09/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- This role is Temporary, Full-time, 76hrs/fortnight until November 2025.
- The preferred location for the role is Service Office, Tempe NSW, where hybrid working including a minimum of 3 days in the Service Office is required. However remote working from any other IKEA AU location will be considered.
- Applications close Friday 27 September 2024.

**About this work area**

As CRM Specialist your responsibilities will include, but are not limited to:

- Supporting the Customer Engagement and Loyalty team in developing the IKEA Family and IKEA Business Network loyalty clubs and driving lifetime value.
- Reporting, analysing and interpreting customer data and leveraging insights to shape effective marketing strategies.
- Build and maintain relationships with global partners to optimise direct member communication to improve KPIs and member engagement.

As CRM Specialist you are:

- Analytical, with a strong ability to translate customer data into actions that drive the marketing agenda forward.
- A creative thinker who embodies a customer centric approach through everything you do.
- Equipped with understanding of the customer journey and passionate about finding ways to optimise customer conversion.
- Process driven, organised and have good attention to detail.

**We need people like you**

At IKEA, work is so much more than a job. Come join us