Trainee Venue Manager

**Trainee Venue Manager | Ms Frankie**

**The Venue**

Ms Frankie is committed to delivering a casual but attentive dining experience through simple, honest, and traditional food that brings people together. We aim to give our guests a taste of our family traditions and heritage, focusing on epic food, epic service, and an epic vibe.

**The Role**

This is an exciting opportunity to join The Ms Frankie Group as the Assistant Restaurant Manager at our Carlton location with a succession plan to take the role of Venue manager asap. We are looking for a driven and motivated individual who can support and become the Venue Service Manager in driving business performance, developing a high-performing team, and creating memorable guest experiences.

As an Assistant Restaurant Manager, you will embody our core values of being genuine, compassionate, considerate, maintaining high personal standards, having an appetite for connection, and owning your responsibilities.

A day in the life of an Assistant Restaurant Manager will look like:

- Assisting in the day-to-day operations of the restaurant floor
- Training and developing FOH and bar staff to deliver exceptional service
- Managing reservations and responding promptly to customer inquiries
- Collaborating with the kitchen team to ensure smooth service
- Monitoring and maintaining stock levels
- Implementing and upholding Ms Frankie's brand standards and 'Playbook'
- Supporting large group bookings and events
- Actively contributing to achieving venue sales targets
- Minimum 2 years' experience in hospitality and minimum 1 year as a supervisor or higher
- Strong proven leadership skills with the ability to motivate a team
- Excellent communication and interpersonal skills
- Passion for delivering exceptional customer service
- Intermediate wine and cocktail knowledge
- Energetic and enthusiastic with a can-do attitude
- Ability to work in a fast-paced environment and adapt to changing priorities

**The Reward**
- Training by our strongest leaders to elevate your career in hospitality
- Competitive salary based on experience
- Opportunity for growth and development within the Ms Frankie Group
- Discounts at all Group venues
- Employee Assistance Program
- Employee Referral Program

If you're passionate about hospitality and ready to take the next step in your career, we want to hear from you

**Job Types**: Full-time, Permanent

Pay: $53,771.12 - $94,749.95 per year

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Public holidays

Work Authorisation:

- Australia (required)

Work Location: In person